9.3
Spot Score
Securely store and auto-fill all your passwords.
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Starts from $2.49/Month, also offers free forever plan
NordPass shines brightly when it comes to exceptional customer service. The team, including Evelyn, Arthur, Alex, and many others, consistently receive high praise for their promptness and efficiency in resolving issues. Customers appreciate the quick solutions provided, with support staff being described as professional, friendly, and patient. Whether it's ...Read more
Customer service representatives like Evelyn, Arthur, and Ava are consistently praised for their helpfulness, promptness, and professionalism.
Users appreciate the effectiveness and efficiency of issue resolution, with many mentioning quick problem-solving and clear communication.
The support team is knowledgeable, patient, and able to guide users through complex processes.
NordPass offers fast and friendly customer service, even for free accounts, contributing to a positive user experience.
Some users mention initial confusion and difficulty navigating the NordPass platform, indicating a potential lack of clarity in onboarding and setup processes.
Limited information is provided regarding the richness of features and customizations of the product, which may lead to underutilization by new users.
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Showing 41-50 out of 1203
Y
Yous
06/06/24
Perfect support!
Had to ask a few questions at support. Ava helped me very well and knew answers to all my questions!
Y
Yves
06/06/24
Prompt support
I requested a refund through live chat, and I was helped by the lovely Estrella Lopez, who resolved the issue promptly. Sad to be ending my subscription as their services and support truly are top-notch!
CR
Christopher Rapp
06/05/24
Amazing support
Amazing support! Super fast an very helpful. I have a very good feeling with this company and looking forward to use their service!
FV
Frank V
06/03/24
Benjamin did a great job helping me get…
Benjamin did a great job helping me get an accidental subscription canceled and refunded. Outstanding customer service!
R
Rana
06/02/24
I used the chat support for the first Nordpass-Questions
I used the chat support for the first time today. It's great that you can reach the support team quickly and easily, even on a Sunday. Thanks to Alex who help me today.
W
Walter
06/02/24
I had trouble with logging into…
I had trouble with logging into NordPass and Benjamin assisted in a quick timely manner resolved the issue with minimal steps and was very professional. Customer service goes a long way with any product. I knew the product was great going into it and now I know the customer service is as well and will be there when I need them. Thanks
MH
Meredith Hammond
06/02/24
We are new to Nordpass
We are new to Nordpass so needed a bit of guidance to get set up. Arthur was very responsive and answered my query very quickly.
J&
Joseph & Dawn Stiehm
06/02/24
Ava was very helpful
Date of experience: June 02, 2024
AH
Alaa Hajjar
06/01/24
I found the experience very good
I found the experience very good. Fast clear response and the support team member Benjamin was very helpful.
L
Lukas
06/01/24
Estrella Lopez was amazing
Estrella Lopez was amazing! She helped me solve my problem so quickly. Thank you Estrella for such a great customer experience. :-)
