NordPass

I was having problems with the Autofill…

I was having problems with the Autofill and tried the NordPass Live Chat and it went pretty well! The staff was kind and casual which made everything easier to understand. I sincerely recommend it!

Benjamin was a great help to me in resetting my password.

Benjamin was a great help to me in resetting my password. It was late at night and he was quick and very professional. Thanks again Benjamin,Gail

Great help

Benjamin really helped me and made the process a lot easier. Thank you Benjamin.

The sky is falling, but Benjamin listened.

Yeah, so I've been a customer for awhile. I'm into my 4th year I guess. And I use fingerprint to log into my phone.I cut my finger.Intelligently, I only had a single fingerprint setup.And now I can't log in.I got on tech support chat with Benjamin. At first I thought he was blowing me off sending me links to reset my account. But I asked him to listen and he did.The first thing is that he explained there is a difference between master password and nordvpn password.The second thing he did ...

Customer service chat is great

Customer service chat is quick, responsive and helpful

Great customer servicer

Great customer servicerI accidentally bought the wrong thing and they were quick to help me with it. I have not seen a lot of companies who are that happy to help.

Forgot Master Password and didn't have Recovery Code

Customer service was great! I had just set up my account and messed something up with my master password. I hadn't had the opportunity to set up a recovery code so I was panicking that I just spent all this money and now I can't even access it. I popped into chat and Benjamin helped me reset my account really quickly and answered all of my questions! I greatly appreciate his help today!

Great service

Great service. Quick. Nice guy, Christopher, was very helpful

Subscribed by mistake

I was trying to subscribe to Nordvpn but accidentally took the bundle with Nordpass with it. So I requested a refund for Nordpass but they couldn't cause it was a bundle. So they cancelled/refunded my payment (in 5-10 days) so I can re-subscribe to Nordvpn only, again. And then they gave me a free 3-month subscription to Nordpass premium so I can try it. I think that's a good way to let people try the service and help a customer out. Cheers!

I had an issue where I had lost my…

I had an issue where I had lost my master key and password. Nathan from the support team quickly and professionally resolved my issue. I would definitely recommend this product.