NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"NinjaRMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja has been a helpful tool for expediting business operations and managing a large number of client machines. Our account manager, Christopher Thomas, along with their support has been phenomenal in addressing our needs and questions quickly and rolling out helpful features based on our input. What do you dislike about NinjaOne (formerly NinjaRMM)? There is little support for Mac OSX and we are unable to identify new devices on ...

"Great RMM software"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use and simple to setup. Cloud based remote support has helped us better serve our clients. What do you dislike about NinjaOne (formerly NinjaRMM)? It doesn’t have an option to intergeate with other programs we use. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja helps us better support our clients by tempting into their devices and resolving several errors relating to OS fails or ...

"Want To Be Ninja Friend?"

What do you like best about NinjaOne (formerly NinjaRMM)? The fact that I can use the CMD terminal remotely no need to bother anyone for any kind of information. When it comes to 3rd party patching which is always a difficult thing to keep track of, all of it is automated wonderfully. The web portal itself works beautifully, simplistic and easy to learn. What do you dislike about NinjaOne (formerly NinjaRMM)? At times it does feel over simplified, there are certain tasks that I like to ...

"NinjaRMM has continuously provided a quality experience for us as an MSP"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is consistently bringing good features to our RMM platform that allow us to continually grow our level of support for our clients. The support and feedback is always personal and easy to resolve any issues or provide ideas. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there's nothing we dislike, aside from the occasional bugs which happens with anything, those are generally quickly resolved and not too ...

"Great Product and Great Team"

What do you like best about NinjaOne (formerly NinjaRMM)? Responsiveness of the support and sales teams has been fantastic. Any time I have had an issue they have worked with me to resolve in timely manners. What do you dislike about NinjaOne (formerly NinjaRMM)? Some tasks require more clicking through menus than necessary, such as accessing a companies policy settings. Recommendations to others considering NinjaOne (formerly NinjaRMM): Spend the time getting to know and implementing the ...

"NinjaRMM, simple, effective and scalable RMM Platform"

What do you like best about NinjaOne (formerly NinjaRMM)? Customer service is one of many areas that Ninja excels in. Support is always available and they have a solution or workaround for pretty much anything. The automation and reporting is probably the best we have seen in the market for an MSP. It is simple to search for an endpoint, run a script, get alerts, monitor critical server and network devices. Network monitoring is another key factor in our decision to choose NinjaRMM. Seeing ...

"Simply the best modern RMM for MSPs serving small businesses!"

What do you like best about NinjaOne (formerly NinjaRMM)? As a small business focused MSP and someone that does his best to watch and test what's out there of RMM tools, NinjaRMM really hit the nail on the head with a great balance of speed, accessibility and features from a high-value RMM. If you're looking for a way to improve your level of service tools, take a look at NinjaRMM and you won't regret it. What do you dislike about NinjaOne (formerly NinjaRMM)? There are a few improvements ...

"Outstanding customer service"

What do you like best about NinjaOne (formerly NinjaRMM)? Techs are knowledgeable to quick to respond. I love the option for a call back instead of waiting on hold. Everyone I have talked to has been quick to respond. Also if they do not know an answer they are honest and connect me to someone who does. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish the interface was a little quicker. Sometimes I need to hit back space twice to get back to the list of computers. I dont like ...

"Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? I can scale Ninja to meet my demands. The gui is responsive, which I like. What do you dislike about NinjaOne (formerly NinjaRMM)? Sometimes the reload crashes on the portal when refreshing. Right mouse click functionality would be nice. Recommendations to others considering NinjaOne (formerly NinjaRMM): N/A What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? More time for me to sell other clients ...

"Very Powerful Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Allows our small company to make a big impact with our customers. What do you dislike about NinjaOne (formerly NinjaRMM)? No negative experience so far. We've been extremely pleased and impressed with how Ninja advances our relationships with our customers. Recommendations to others considering NinjaOne (formerly NinjaRMM): The ease of use makes this solution attractive to small companies. What problems is NinjaOne (formerly ...