NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"Great Experience with Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? It is easy to use and implement and the cost is good. Reporting has been very helpful in working with end users. Also helpful in identifying potential problems before they happen. What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing I dislike. Would like to see more reports available, specifically for software licensing. Recommendations to others considering NinjaOne (formerly NinjaRMM): Give it a try. It was easy to get ...

"Back end support "

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is very easy to set up and deploy. I'm a one man shop, and your tools make it easy for me to support about 150 endpoints. What do you dislike about NinjaOne (formerly NinjaRMM)? I'd love to have better backup integrations for SOHOs. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? I'm merely scratching the surface, but Ninja helps me keep tabs on all my endpoints. I get useful alerts so I ...

"Easily the best RMM on the market, its not even close."

What do you like best about NinjaOne (formerly NinjaRMM)? The cloud interface is intuitive and easy to use. It does what it says it is going to do! The reports are great and it doesn't take a team of on boarders to figure out how to use the damn thing. What do you dislike about NinjaOne (formerly NinjaRMM)? It doesn't have an automatic distribution tool. After trying many other tools, the only one I've found which worked well was Solarwinds NAble. Recommendations to others considering ...

"Flexible, User Friendly and Powerful RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? I love the flexibility of Ninja the most, I can manage it from the web on any computer or on my mobile device and filter and alert by any number of conditions. What do you dislike about NinjaOne (formerly NinjaRMM)? Wish there was an MDM solution built into the product Recommendations to others considering NinjaOne (formerly NinjaRMM): If you're looking for a cloud based simplified RMM that meets all important IT concerns, give Ninja ...

"Wow!"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is great for patch management, we use it all around the office for keeping track of devices. We can see when a device is added when a user is added to the computer, etc via email which I very much enjoy! What do you dislike about NinjaOne (formerly NinjaRMM)? Not sure what to add here. Ninja does everything we requested. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Patch management ...

"Great Product and Wonderful Service"

What do you like best about NinjaOne (formerly NinjaRMM)? Ease of Use and Implementation; Large Feature-set and Integration Capabilities; Easy to Use Back-end; Wonderful Customer Service and Focus on the Success of their Partners What do you dislike about NinjaOne (formerly NinjaRMM)? Quite a few notifications out of the box. It takes a little bit of customization, but everything does. The reporting features are a bit lackluster; however, I don't rely on Ninja for that aspect of the ...

"All your admin needs in one place"

What do you like best about NinjaOne (formerly NinjaRMM)? 1. Detail of each workstation and server. 2. Remote capability - with security. 3. Being able to remotely admin systems both with and without end user knowledge. 4. And everything else the platform does that I have not listed here...its all perfect. What do you dislike about NinjaOne (formerly NinjaRMM)? Learning curve in the beginning. No matter what, take advantage of the training. This much detail can be a hassle if you don't use ...

"Great full-featured service, easy to deploy"

What do you like best about NinjaOne (formerly NinjaRMM)? It's easy to deploy and fairly intuitive to configure. What do you dislike about NinjaOne (formerly NinjaRMM)? Getting metrics on what the monthly billable is for various clients requires a handheld calculator and a current copy of the services rates. It makes it very difficult to stay up-to-date and to balance provisioning versus the clients' budgets. Recommendations to others considering NinjaOne (formerly NinjaRMM): There is ...

"Cheap, Reliable, Simple to Use, and Great Support"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is a fantastic RMM tool that offers, in my opinion, the best bang for your buck. It's a little lighter on features than other RMM's on the market but it still gives you all the tools you need to get the job done. Now, as with any software, we've experienced some technical issues, but my experiences with their support have been unmatched and my issues have always been resolved. WELL DONE. What do you dislike about NinjaOne ...

"Great product that leaves competitors looking like software from the 90's"

What do you like best about NinjaOne (formerly NinjaRMM)? The range of features integrated into NinjaRMM are extensive, for example I have just set up Netflow on my firewall and pointed it to my NinjaRMM NMS, now I can view traffic flow and statistics from anywhere. The value for money is also incredible, rather than paying for antivirus and remote access software you get it all in one bundle cheaper than we could even get bit-defender on its own. What do you dislike about NinjaOne ...