NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"PerfectRMM for us"

What do you like best about NinjaOne (formerly NinjaRMM)? It's simple to use so we don't need to spend resources on training how to use it. The pace of development is amazing. Features being added constantly to bring new functionality and enrich our business. What do you dislike about NinjaOne (formerly NinjaRMM)? Some features are still less developed or missing than some of the competition. Recommendations to others considering NinjaOne (formerly NinjaRMM): Sign up and use it. If there is ...

"Excellent RMM for an Excellent Price"

What do you like best about NinjaOne (formerly NinjaRMM)? As a long term Solarwinds customer I'm glad I made the switch to Ninja. Once you get used to their interface it's easy to navigate and has most of the features I need in an RMM. The real big thing to me is how good their support is. Every time I have a question I always get a knowledgeable support tech on the line and I've never been left hanging. All in all it's a great product in the RMM space. What do you dislike about NinjaOne ...

"Game changing RMM tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja RMM has helped our MSP us better manage our growing customer base while providing us with the peace of mind client networks are being properly maintained and monitored. What do you dislike about NinjaOne (formerly NinjaRMM)? We have not had many issues with Ninja RMM so far. If anything the company is younger than most RMM platforms but funny enough I find that to be an advantage since they are constantly adding features and ...

"Upgraded to Ninja from Datto/AEM"

What do you like best about NinjaOne (formerly NinjaRMM)? The best thing about our switch to Ninja from our previous RMM product is how it boils down the essence of the RMM platform. All the features you want are front and center with very easy configuration methods without umpteen other features, settings, etc getting in your way like with other products. What do you dislike about NinjaOne (formerly NinjaRMM)? We have been using Ninja for roughly six months currently and honestly do not ...

"Very very helpful"

What do you like best about NinjaOne (formerly NinjaRMM)? I like the new features a TON. The remote command prompt, remote registry, and file browser has been vital. I use them all daily. The layout is easy to use and the colors are easy to read. Our account manager Chris is ALWAYS on the ball. He is FAST and always has answers for our problems. If we throw him a curve-ball on something he doesn't know, he finds out. We have never had an account manager who was this good before. What do you ...

"Great for the Price"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to setup. Easy to use. Good documentation. Option to bundle Webroot and TeamViewer at a VERY reasonable price. Does what we need it to do. What do you dislike about NinjaOne (formerly NinjaRMM)? Very rarely, we'll have a system stop syncing with TeamViewer. I've spoken with them and I'm told that issue will be resolved soon. Another thing that is more of an inconvenience than a con...You are required to have 2FA enabled to make ...

"Great Patch Management Solution"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is a great patch management solution. What I like the most about it is how lightweight it is, both on the client-side and the back end. What do you dislike about NinjaOne (formerly NinjaRMM)? The only downside is the inability to do any type of on premises deployment to reduce update bandwidth during patch deployments. Since NinjaRMM uses the existing Windows Update locations, if you are deploying patches to multiple ...

"Great Patch Management Solution"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaRMM is a great patch management solution. What I like the most about it is how lightweight it is, both on the client-side and the back end. What do you dislike about NinjaOne (formerly NinjaRMM)? The only downside is the inability to do any type of on premises deployment to reduce update bandwidth during patch deployments. Since NinjaRMM uses the existing Windows Update locations, if you are deploying patches to multiple ...

"Ninja assassinates the competition! "

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja works, and it works well. Windows and third party patching that just works and an interface a mother could love. Simple to use, yet powerful enough to get the job done, from anywhere. Support is also awesome, which is huge...not that I ever need them. What do you dislike about NinjaOne (formerly NinjaRMM)? Currently, my only issue is that I cannot run a script as the logged on user from the Android app. Other than that, no ...

"Easy to use RMM platform that still has room for improvement."

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja is easy to use and has put together an RMM platform that is feature rich, yet not clunky. The core features are enough for most MSPs to manage there business. What do you dislike about NinjaOne (formerly NinjaRMM)? Roadmap items take longer than promised, sometimes a year or more past the date advertised. Ninja would be better served offering Connectwise Control, as it's more feature rich and significantly more stable than Team ...