NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"Easy to use RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to setup and use. Good help guides. The system is intuitive. What do you dislike about NinjaOne (formerly NinjaRMM)? Probably the only thing would be the pricing. I realise that Ninja is pretty competitve but if the product was cheaper we could either the savings onto clients or make more margin. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Managing clients assets and ensuring things like ...

"NinjaOne Experience"

What do you like best about NinjaOne (formerly NinjaRMM)? RMM capabilities and patch management capabilities What do you dislike about NinjaOne (formerly NinjaRMM)? scripting is a little hard to do. still learning this. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? the biggest problem solved is ensuring our customers are up-to-date with the latest security and OS patches.

"A great way to manage endpoints spread over various locations around the world"

What do you like best about NinjaOne (formerly NinjaRMM)? The easy to manage interface, allows for me to check the status daily on hundreds of end user devices and servers from a single view. It allows for integration with many of my other tools and also allows us to push new products and software to our end users from an easy to manage dahboard. Ninja is also very useful in troubleshooting issues for our end users by checking the status of the machine without having to rely on endusers ...

"Ninja Review"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy of use and ability to manage our entire fleet. What do you dislike about NinjaOne (formerly NinjaRMM)? It would be nice if their were beginner resources for building scripts. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Keep our systems in compliance with our SOC-II standards.

"Excellent Windows management system"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja has helped us to save a lot of time by automating our processes in endpoint management. We use it for scheduled Windows updates, automated software installation and remote management. It has taken the place of using many tasks from the domain controllers to manage the endpoint computers. The interface is clean and easy to use. It has saved valuable time! What do you dislike about NinjaOne (formerly NinjaRMM)? The platform is so ...

"Patch management and remote access savior"

What do you like best about NinjaOne (formerly NinjaRMM)? Quickly resolved our patch management issues. Easy to deploy agent, and very light weight. What do you dislike about NinjaOne (formerly NinjaRMM)? Setting up new modules tends to be a little more involved What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Endpoint, asset, patch same list as above

"IT Asset Management Tool"

What do you like best about NinjaOne (formerly NinjaRMM)? Asset Management is awesome as we can keep track all of our IT assets seemlessly. What do you dislike about NinjaOne (formerly NinjaRMM)? Overall lack of guidance from the technical team on how to fully utilize such great tools. But account manager is really helpful and supportive. Pushing updates and deploying new software is quite tough and not friendly at all. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"Great well rounded product"

What do you like best about NinjaOne (formerly NinjaRMM)? Dashboard - The super quick ability to identify the overall health of the network is great. The implementation was super quick and easy. What do you dislike about NinjaOne (formerly NinjaRMM)? I think the ticketing system built into Ninja has potential but unfortunately leaves a lot to be desired. I'd recommend diving deeper into the development or the product or just punting on ticketing all together. What problems is NinjaOne ...

"Best tool that i've used to manage and support my clients"

What do you like best about NinjaOne (formerly NinjaRMM)? What I liked best about NinjaOne was that it was easy to get up and running. The onboarding process and support are amazing. Patching and monitoring devices have never been so easy. The integrations with Teamviewer, Sentinel One, and other applications are very easy to integrate. NinjaOne's support is supper, with fast responses from their support team. Any issues I've had, which have been very few, were resolved quickly. We use ...

"Used almost every RMM, Ninja is our favorite!"

What do you like best about NinjaOne (formerly NinjaRMM)? Its always very easy to do anything we need. It may not have as many integrations as some RMM's that have been around for 20 years, but Ninja is super fast, cloud-first, not held together with bubblegum and duct tape. It does everything we need to do and do it super fast, not something we need to spend hours and days constantly tuning like other RMM's. Creating a new client and starting to deploy is less than a minute, we have parent ...