NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"A Managed Service Providers Dream"

What do you like best about NinjaOne (formerly NinjaRMM)? Here are six positive things about NinjaOne RMM software: 1) User-Friendly Interface 2) Comprehensive Monitioring and Alerting 3) Automation and Scripting 4) Patch Management 5) Remote Access and Control 6) Customer Service Overall, NinjaOne RMM software offers a user-friendly experience, powerful monitoring capabilities, automation tools, patch management, and remote access features that can greatly enhance IT professionals' ability ...

"Solid Product for an MSP Starting Out or Experienced"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja's detail level about a system and inclusiveness of varied number of tools to do more. What do you dislike about NinjaOne (formerly NinjaRMM)? Scheduled tasks and grouping of those tasks can have issues. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Workstation analysis organization and ability to manage all endpoints at once

"NinjaOne, A Great Service"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne has allowed us to accellerate our adoption of cyber security programs at a record pace though automated patch management. What do you dislike about NinjaOne (formerly NinjaRMM)? This is more of a feature request: As a remote company, the ability to securly onboard new employees through automated installing of programs would be of great help. Intune allows for such a process directly from partnered computer companies. What ...

"Clean and quick, big upgrade from our previous RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? The UI speed and feature set is great, remote access tools are very powerful and clean. What do you dislike about NinjaOne (formerly NinjaRMM)? The documentation module is a bit lacking, but it is in Beta. Some missing features that would be great (internal KB, for one). What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? We had been on Syncro for several years and the updating/patching/support tools ...

"NinjaOne - Game Changer"

What do you like best about NinjaOne (formerly NinjaRMM)? For an extra lean staff, Ninja provides simple onboarding, immediate provisioning of automation, reporting, remote access and controls. Ninja is consistant in communications and takes customer requests seriously for a roadmapped release of new features and fixes. Support and customer success are wonderful, including the extensive community and reposity of information (Dojo). For our organization, the platform is growing into a single ...

"Best RMM Tool!"

What do you like best about NinjaOne (formerly NinjaRMM)? The corporate team dedicated a substantial amount of time to thoroughly evaluating NinjaOne and its competitors. Once the decision was made, we were assigned a Sr. Account Manager and an onboarding Technical Team. Saddie and the technical team proved to be exceptionally helpful, knowledgeable, and approachable throughout the process. Transitioning from our previous RMM was seamless, thanks to meticulous preparation and the ...

"Simple yet feature packed & Excellent support service"

What do you like best about NinjaOne (formerly NinjaRMM)? I like that the support team is very engaged, responsive, and knows their stuff. We've never wasted time on the system waiting on replies while learning the ins/outs, and all responses are informative and directly answer the questions we have. The system is easy to learn, easy to deploy, and easy to manage. What do you dislike about NinjaOne (formerly NinjaRMM)? MacOS functionality - but this is a hurdle we've found with all RMMs. ...

"NinjaOne is an AWESOME suite of products!"

What do you like best about NinjaOne (formerly NinjaRMM)? Their interface is easy to navigate - their feature sets continue to grow with every update (release) - they listen to their partners and continue to implement new things that help MSPs do their job with ease! And my account manager Randy Simmons is the BOMB! What do you dislike about NinjaOne (formerly NinjaRMM)? Nothing - no complaints - does everything I need and so many things that I need to learn to use and implement What ...

"Using Ninja is very easy."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use. How approachable the account manager is. Very good product design and roadmap. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Simplfying IT ...

"Using Ninja is very easy."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use. How approachable the account manager is. Very good product design and roadmap. What do you dislike about NinjaOne (formerly NinjaRMM)? Lack of reporting customization. It is otherwise perfect for us. We know quite well the competing products and have little interest in the additional features they have to offer. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Simplfying IT ...