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NinjaOne (NinjaRMM) - Remote Monitoring and Management Software

NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

Effortless IT management in a single solution.

4.7

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NinjaOne (NinjaRMM) offers custom pricing plan

NinjaOne (NinjaRMM) Reviews & Ratings

4.7

Excellent

Based on 423 ratings & 967 reviews

Rating Distribution

Excellent

(850)

Very Good

(108)

Good

(5)

Poor

(0)

Terible

(4)

Expert's Review

NinjaOne, formerly NinjaRMM, has garnered impressive feedback over the past year, showcasing its strengths as a robust remote management and monitoring tool. Users commend its integrations and community collaboration, streamlining workflows and enhancing client services. The platform's ease of use and scalability receive high praise, especially for managing IT ...Read more

NinjaOne (NinjaRMM) pros and cons

  • Streamlines fleet management and automates tasks effectively, improving efficiency.

  • User-friendly dashboard with clear overview and advanced automation capabilities.

  • Excellent customer support and continuous improvement with added features.

  • Centralizes various IT management functions in one platform, enhancing productivity.

  • Learning curve for comprehensive features may be challenging initially.

  • Inadequate support for Linux resources, hindering full range of services.

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Showing 11-20 out of 967

DF

Dave F

02/14/24

5 out of 5

"NinjaOne Makes My Life Easier and Gives Me Peace of Mind"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne helps me manage our computers (patch management, routine maintenance, special one-time scripts, onboarding, tech support etc.) from anywhere worldwide so long as they are online. What do you dislike about NinjaOne (formerly NinjaRMM)? So far there is nothing I dislike about NinjaOne. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? NinjaOne allows me to manage our fleet of computers in ...

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EW

Ethan W

02/14/24

5 out of 5

"Amazed at the abilities NinjaRMM have built in."

What do you like best about NinjaOne (formerly NinjaRMM)? I like how it provides a one stop location to be able to control and monitor hundreds of devices. What do you dislike about NinjaOne (formerly NinjaRMM)? When deploying the agent I would like to see an active update of which devices are currently having the agent installed instead of it simply saying waiting on deployment. Would like to be able to control what devices get deployed a little more. What problems is NinjaOne (formerly ...

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AU

Anonymous User

02/14/24

5 out of 5

"Ninja RMM just works"

What do you like best about NinjaOne (formerly NinjaRMM)? 2/14/24 Updated Review NinjaOne just Keeps adding features! -MDM -Ticketing -Documentation -Backups -Scripts -Remote access agent We love using it and keeping most of our clients managment in one system. Single Pane of Glass Constanting updating product / adding feature helpful community Great Support What do you dislike about NinjaOne (formerly NinjaRMM)? Somewhat limited on intergrations with other common software What problems is ...

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JS

Jason S

02/13/24

5 out of 5

"Single Pane of Glass is the only way to go"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is hands down the best RMM service, I have used. The ease of access to each end user, and the ability to have tickets, documentation, and management all in one place is flawless. I love the Single Pane of Glass concept, which truly allows for my organization's needs to be met. What do you dislike about NinjaOne (formerly NinjaRMM)? the only downside I have found from NinjaOne is the lack of customization to the ticketing app ...

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KA

Kara A

02/13/24

4.5 out of 5

"Review of Ninja"

What do you like best about NinjaOne (formerly NinjaRMM)? The overview of each computer. Different policies applied to different computers and servers. Different options for remoting on the computers. Setting up auto restarts for devices. What do you dislike about NinjaOne (formerly NinjaRMM)? I wish you could have more than an hour on the utilization. I don't like how we have to send an email to our rep to update device count. I think that should be automatic. What problems is NinjaOne ...

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AU

Anonymous User

02/12/24

5 out of 5

"Best software for patch management plus!"

What do you like best about NinjaOne (formerly NinjaRMM)? Easy to use, customer service is great!! What do you dislike about NinjaOne (formerly NinjaRMM)? I have been using the software now for almost 2 years and have had no issues! Honestly there is nothing I dislike about the software. It does exactly as advertised! What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Its the easiest and best software we have used for patch management. We also use it for ...

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AL

Andrew L

02/12/24

5 out of 5

"Ninja offers many valuable tools under one roof"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja allows us to manage all of our devices and updates in one software platform. The integrations it offers also makes it one of the best RMM's available. What do you dislike about NinjaOne (formerly NinjaRMM)? I can't think of any downsides of Ninja. Everything works as advertised. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Ninja is helping us solve the problem of assisting remote ...

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JM

JR M

02/12/24

5 out of 5

"Best Support Ever!"

What do you like best about NinjaOne (formerly NinjaRMM)? The support is unprecedented! Best in the business! What do you dislike about NinjaOne (formerly NinjaRMM)? They haven't sent me swag that I can wear and flaunt in public! ;-) What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Allows me to have visibility and direct access to all my endpoints

AH

Austin H

02/12/24

5 out of 5

"NinjaOne Rocks!"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is very easy to use, has many excellent features, and makes managing multiple devices easy. You can schedule patches to be done automatically both for the OS and individual applications. You can also have a set of applications that install automatically when setting up a new device, which is very useful for IT admins. What do you dislike about NinjaOne (formerly NinjaRMM)? There is nothing that I dislike about NinjaOne. They ...

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AU

Anonymous User

02/12/24

5 out of 5

"Great RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? Very quick responses by support. Great account manager. I like that they are continuing to expand capabilities and have roadmaps published. Overall a great experience. It was very easy to implement. Backups and restores work great, and there are no additional agents to install regarding backups. What do you dislike about NinjaOne (formerly NinjaRMM)? The only thing I dislike is that it does not have Linux backups built in. What ...

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