NinjaOne (NinjaRMM) Reviews in April 2025: User Ratings, Pros & Cons

"Finally a product that's easy and made by people that care"

What do you like best about NinjaOne (formerly NinjaRMM)? Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could ...

"Always surprising me. Always useful"

What do you like best about NinjaOne (formerly NinjaRMM)? The scripts, and conditional scripting. Being able to set scripts to run based on when conditions are triggered has saved me a ton of time. Customer support is always quick to respond, our account manager is quick. The fact that Ninja is not only constantly putting out new features, but also has a visible road map of what's being worked on, what's coming up, and allows users to submit ideas and vote for what's important to them is ...

"Very useful software which can help you on your daily routine as an IT Officer of the company."

What do you like best about NinjaOne (formerly NinjaRMM)? The NinjaOne is a software that i use for my daily routine as an IT Officer of the company. It is very usefull and helped us to remotely connect in order to solve problems. In addition, as i work in Maritime Industry it is very quick and usefull to remotely connect to the vessels faster than other programs. What do you dislike about NinjaOne (formerly NinjaRMM)? The software is very usefull, it has not a report which can inform the ...

"Great Product for Internal IT"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne is an efficient tool to manage your IT assets. - Simple but powerful interface. Dashboard highlights systems that need attention. - Easy to implement. Created initial profiles and scripts on the first day. - Great support from community resources, Account manager, and technical webinars. - Development cycle. Constantly adding new features and making system even easier to use. What do you dislike about NinjaOne (formerly ...

"Very intuitive and fast."

What do you like best about NinjaOne (formerly NinjaRMM)? The easiness of things and the very good support and feedback from the employees. The features are very good and the implementation works easily in most environments. I use Ninja almost daily. What do you dislike about NinjaOne (formerly NinjaRMM)? The lack of Linux support in the MDM and the status of Apple integration. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? It's an easy overview of our ...

"NinjaRMM"

What do you like best about NinjaOne (formerly NinjaRMM)? It is a perfect simple RMM with intuitive and simple graphics. it collects everything an IT team may need. Support is helpful and fast. What do you dislike about NinjaOne (formerly NinjaRMM)? Currently, I have not encountered any issues, although there are some missing features that I hope will be introduced as soon as possible What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Software and Windows ...

"30 years in IT"

What do you like best about NinjaOne (formerly NinjaRMM)? Very easy to deploy, had it up and running very quickly. It integrated nicely with Splashtop and Bitdefender. Love the ticketing feature, didn't plan on using that but now is one of my favorite features. Nice companion phone app as well. What do you dislike about NinjaOne (formerly NinjaRMM)? Menus are a little confusing, but once you get orientated you can quickly do what you need to do. What problems is NinjaOne (formerly NinjaRMM) ...

"A usufull tool for every IT Team."

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of Use and instant access to everything. What do you dislike about NinjaOne (formerly NinjaRMM)? ι have nothing noteworthy to report. Number of Features What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Easy access to users and vessels.

"Ninja Great RMM"

What do you like best about NinjaOne (formerly NinjaRMM)? The tool allows the team to remotely support all users in this hybrid working world. What do you dislike about NinjaOne (formerly NinjaRMM)? I think the service ticket feature could improve. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? This is solving remote support, patching and allowing auditing to be improved, resulting in help achieving some certifications.

"Pros and Cons"

What do you like best about NinjaOne (formerly NinjaRMM)? The automation capabilities and support excedes well above any other product I've used (Kaseya, SolarWinds, LogicMonitor). Integrations into our ticketing system (Autotask) and anti-virus (SentinelOne) were also simple and made pushing our applications and updates to all devices simplified. What do you dislike about NinjaOne (formerly NinjaRMM)? There's a lot to learn and understand to maximize the full use of the tool. Just a little ...