NinjaOne (NinjaRMM) Reviews in January 2025: User Ratings, Pros & Cons

"MSP endpoint management that is modern, easy to use, reliable, powerful, and cost-effective"

What do you like best about NinjaOne (formerly NinjaRMM)? The ease of use to automate and manage the day to day tasks of running an MSP. What do you dislike about NinjaOne (formerly NinjaRMM)? No chat function - for technician initiated one-way support chat with the end user. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? How to efficiently manage hundreds of endpoints across dozens of customers.

"NinjaOne is the best force multiplier we have"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne doesn't require learning a proprietary scripting language. It leverages powershell effectively so you can get to work immediately without the learning curve of a proprietary language. What do you dislike about NinjaOne (formerly NinjaRMM)? Ninja's missing a couple features like multiple-condition actions in policies that make it a bit of extra work to fine-tune actions. What problems is NinjaOne (formerly NinjaRMM) solving ...

"The most informative and easiest to use RMM tool that we've tried. Highly recommended!!"

What do you like best about NinjaOne (formerly NinjaRMM)? The tools are easy to use and work as expected. A modern interface tied to powerful RMM tools that work is exactly what we needed. What do you dislike about NinjaOne (formerly NinjaRMM)? No support for MDM, but it is listed as a future upgrade on the roadmap. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Fast alerts and updates where other RMMs vendors fail. Remote access tool is solid. Patch ...

"Amazing support!"

What do you like best about NinjaOne (formerly NinjaRMM)? I started to use NinjaOne for my MSP and it was the best program out on the market today. The program was easy to install on the users computers and did not use to much memory like some other applications. IT always kept me up to date with issues and changes that would need to be made. Unfortunately I became sick and was not able to continue my work and the team at NinjaOne was amazing and supportive. They helped me close out ...

"Vert good product"

What do you like best about NinjaOne (formerly NinjaRMM)? the ease of use makes you love "ninja" and its features are many What do you dislike about NinjaOne (formerly NinjaRMM)? The minimum device Is 50. If i don't have device to install i pay the license without use. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? Solve update problem and schedule task

"Help your organization to Automate the IT and increase awareness of your Infrastructure"

What do you like best about NinjaOne (formerly NinjaRMM)? From the start, it was an easy task to deploy agents to our computers and watch all of the details about them visible to us. We automated some of the setup processes for new computers and utilized as many features to allow us to monitor, update, and control all of the aspects of the fleet. What do you dislike about NinjaOne (formerly NinjaRMM)? Occasionally the script would not work as expected on the first go and support is required ...

"It was awesome tool for ITMSP smb organizations."

What do you like best about NinjaOne (formerly NinjaRMM)? Scripting and Automation. Patching and policy setup. both areas are truly helpful during troubleshooting. Since i am using this tool it makes me very much comfortable to support my customers and endpoints. What do you dislike about NinjaOne (formerly NinjaRMM)? Some time it is giveing unlonwn errors and stop working for endpoint. What problems is NinjaOne (formerly NinjaRMM) solving and how is that benefiting you? OS patching and ...

"A Game-Changer in IT Management"

What do you like best about NinjaOne (formerly NinjaRMM)? Its seamless integration of powerful features with a user-friendly interface. Ninja not only excels in providing robust remote monitoring and management capabilities, but it does so in a way that is intuitive and efficient. The comprehensive dashboard, real-time alerts, and automation options make it a joy to work with, streamlining operations and enhancing overall productivity. Customer support has been amazing, and frequent and ...

"Leagues Above The Competition"

What do you like best about NinjaOne (formerly NinjaRMM)? Patch management, software inventory, and scripting are so easy with Ninja. Customer support has been great as well. I love the discord server / script share. What do you dislike about NinjaOne (formerly NinjaRMM)? The mobile app could use a tiny bit more polish. If it had custom fields/software inventory added like the web client has, it would be much better. What problems is NinjaOne (formerly NinjaRMM) solving and how is that ...

"Superb Features, Seamless Integration and Reliable"

What do you like best about NinjaOne (formerly NinjaRMM)? NinjaOne impresses with its straightforward implementation and integration, making it an ideal choice for daily operational use. Its intuitive interface caters to all technical skill levels, enhancing user accessibility. The product support is exceptional, featuring a responsive team that ensures efficient issue resolution. Additionally, NinjaOne is continuously evolving, regularly adding new features that meaningfully enhance its ...