NICE Satmetrix Reviews in January 2025: User Ratings, Pros & Cons

"Good Experience so far"

What do you like best about NICE Satmetrix CXM? The product implementation went smoothly and Satmetrix offers good support. What do you dislike about NICE Satmetrix CXM?

"VP, Client Advocacy and ISMS Manager"

What do you like best about NICE Satmetrix CXM? I like the NPS methodology which really helps me quantify client feedback and implement the closed loop process which our clients appreciate.

"Satmetrix has helped improve our customer experience program and internal accountability."

What do you like best about NICE Satmetrix CXM? Between our customer experience manager, Anna Almay, and the support team, I always receive help for any questions that I may have and they provide any training needed. They truly care about us successfully implementing and using the Satmetrix platform.

"Easy and efficient "

What do you like best about NICE Satmetrix CXM? Reports and dashboards are easy to access and interpret ,making it easy for everyone to have insightful information for decision making

"Good CX platform for the price!"

What do you like best about NICE Satmetrix CXM? What we like best is the ability to access tools like text analytics, social sharing and close-the-loop without having to pay additional fees, which was the case with our previous platform. The customer experience aspect has been great for our team! They are very responsive and quick to help with any questions, training, issues, or product enhancements you may have. We are also working with them on downloading our NPS data into our CRM system, ...

"Excellent technical support!"

What do you like best about NICE Satmetrix CXM? Walked our team through the entire process- responsive technical support and customer service [Judy rocks!] and listened to our individual needs and feedback.

"Great experience with Satmetrix! "

What do you like best about NICE Satmetrix CXM? The fact that the platform seamlessly combines NPS with the customer journey and an engaging UI. What do you dislike about NICE Satmetrix CXM?

"Very Good Experience"

What do you like best about NICE Satmetrix CXM? The customer support is excellent. Satmetrix takes a vested interest in helping their customers get an NPX program off the ground by offering advice on best practices, providing technical support, and always being there to answer questions. The did a fantastic job in allowing an easy transition from our previous software.

"Great Experience Using Satmetrix"

What do you like best about NICE Satmetrix CXM? The team at Satmetrix is always working on making improvements to the system to help you better understand your customer. I think the software is easy to use and I can pull data in seconds. It helps us connect with our members on a whole different level!

"Satisfied with Service"

What do you like best about NICE Satmetrix CXM? The personalized help from our account representative, Judy. The ease of adding users and sharing information. What do you dislike about NICE Satmetrix CXM?