NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

customer service

What do you like best? I like the fact that I can see my own metrics with great accuracy What do you dislike? is loging me off too often, like every 5 min or so Recommendations to others considering the product: i would recommend this What problems are you solving with the product? What benefits have you realized? we can separate the queues , and minimize the idle time

Review

What do you like best? Timetable is best, calling is great, i like it What do you dislike? It automatically log out, i have to enter details several times Recommendations to others considering the product: It's a great software. I am happy with this app. Glad to see how this can help us to complete day to day work easily. 1. No installation required With an online database software, you create your account and users and you are instantly granted with access. There is no ...

NICE inContact is a GREAT Tool/Resource in a fast paced enviornment

What do you like best? inContact is a great resource that allows for managing queues and call volumes in a face paced environment. I use it daily and have loved it since day 1. Moving agents and queues is quick and easy. The reporting layout is customizable - allowing for different views when different needs arise. I appreciate how intuitive a lot of the features are. The message feature is a hidden gem that allows a service level manager or administrator to send messages directly to reps ...

convenient

What do you like best? i love incontact it's very simple to navigate. Helps keep in contact with patients, allows coworkers to transfer calls effectively to correct person without having to use number just a simple name search What do you dislike? there is nothing i dislike about incontact Recommendations to others considering the product: use this system very simple What problems are you solving with the product? What benefits have you realized? we use incontact tom ...

AMAZING Conference

What do you like best? I loved the entire Interactions and how even though virutal I had the opportunity to meet so many different people. What do you dislike? It was soo good I wish the conference could have been longer perhaps 3 days. What problems are you solving with the product? What benefits have you realized? NICE Incontact is helping me as a customer service representative to take calls with ease and quickly resolve issues with my callers.

very enlightening

What do you like best? what i like the best is the information it provides you What do you dislike? i dislike the issues you have with it going in and out Recommendations to others considering the product: It is a great product it does help with the call flow and keeping it organized What problems are you solving with the product? What benefits have you realized? helps keep things in order

InContact review from lead sales ex coordinator

What do you like best? The trackability of the calls, time management, and how easy it is to obtain information. It is also very easy to follow what everyone is doing on the dashboards. What do you dislike? Issues with log-ins that have occurred recently. It took a long time it took to get the issues solved and it was necessary for the IT team to create a new account for myself, as my original account was being blocked daily. What problems are you solving with the product? What ...

User friendly, good functionality

What do you like best? I like how easy it is to search for a colleague or business associate in the system to call/transfer to rather than have to look up and type the phone number. What do you dislike? That the disposition screen does not prompt you after a call - would be great if it flashed as a notification reminder that this has to be completed to clear your phone line after a call. Recommendations to others considering the product: Definitely an easy program to use, tracks ...

Ease of Use for Monitoring Call Center Agents in Real Time

What do you like best? Once you're familiar with the system, NICE inContact allows for precise and easy monitoring of your call center agents. I can quickly determine the real time state of my CSRs (how long are they on a live call, how long they've been on a break or lunch, or even if they're in an emergency situation). Additionally, I can quickly pull up and review all of their previously recorded calls in only a few moments. I can then also review that call using the built in quality ...

The system works great. Almost never have an issue with it.

What do you like best? It has a smooth-operating system. I've had zero complaints since I started using it back in January 2020. What do you dislike? I think it could possibly be a little more user-friendly. What problems are you solving with the product? What benefits have you realized? I'm able to get in contact with all of my clients. I didn't realize I could do so much using a VOIP service.