NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

NICE since 2018

What do you like best? the ability to work from home and connect with a great team What do you dislike? sometimes the system is a little buggy, overall I'm quite pleased What problems are you solving with the product? What benefits have you realized? I needed a job I could do from home, due to personal circumstances. I love making my own schedule and have enjoyed the experience tremendously

NICE inContact Review

What do you like best? I love the NICE inContact's easy navigation and user-friendly format. All the applications seem to work seamlessly whether I am calling, texting or emailing. What do you dislike? There is nothing I dislike about NICE inContact. I rarely encounter and problems using the system. I have zero complaints or issues. I would highly recommend NICE inContact to any businesses. I am sure they will find NICE inContact a benefit to their company/organization. What ...

Works fine

What do you like best? It shows alot of useful information. Like categories. What do you dislike? Only 2 calls at a time. If more calls allowed, more groups. What problems are you solving with the product? What benefits have you realized? Solving issues regarding operations.

Has been enjoyable so far :)

What do you like best? How quickly the application lets me sign in. What do you dislike? Sometimes my maxx call agent doesnt work Recommendations to others considering the product: It's a very nice application. It's sleak, fast, and easy to understand. You will have to clear your cookies and cache every now and then, but I'm happy with it. What problems are you solving with the product? What benefits have you realized? Tech issues with customers

NICE has some unnecessary features, but works fine.

What do you like best? Likes and recommendations: The most helpful part of NICE is how within it, I can view how many calls i've taken daily. I also do love the statsviewer, although it lags, it is very helpful to have that information throughout the day. I keep the NICE tab open all day because itis so useful and I constantly refer to it throughout my work shift. What do you dislike? Dislikes and ways to improve: Current day schedule viewing, Time off Manager, the lag on the ...

At first I thought it would be difficult but its actually a very simple very capable app

What do you like best? I can call everywhere in the world. I've had to call to Mexico lots of times and I was able to dial it with the + or without it and it new I was calling to Mexico so I never had a problem with the phone numbers. What do you dislike? I don't like that I can only have 2 calls at a time. There are times when I would be waiting for hours for someone and I can be calling someone else at the same time that would help solve the issues faster if I could have that 3rd ...

Great software for each company

What do you like best? What I like most, is how easy is to use it, also it is great to track record and redial to a customer in a easy way What do you dislike? I believe that in the main menu we could have all the telephone numbers called instead to show only the last 2 called, this would make our life easier in the case we need to track What problems are you solving with the product? What benefits have you realized? I can contact my customers in a easy way, can change your ...

DEO call center representative

What do you like best? What I truly enjoy about using NICE inContact, is that it's very user friendly and easy to navigate through. It's thorough when reporting time and differentiating breaks, when assistance is needed, being unavailable & etc. What do you dislike? I currently use the system in order to do my job and the only thing I can say that I dislike about NICE inContact is that the system sometimes automatically logs you off, while you're updating a claim for example. ...

Great training resource

What do you like best? As a trainer for new hire employees, who are now all remote, this is a great tool to be able to monitor call volume and new agent statistics. I also like how customizable the dashboard is so I can set it up to only see what it relevant to me. What do you dislike? Have been using this program for about a month now, snd so far I have not really found anything to dislike. What problems are you solving with the product? What benefits have you realized? Seeing ...

InContact is my best friend!

What do you like best? It is extremely reliable and I can always count on it to work. What do you dislike? There is nothing that I dislike, I like everything about it. What problems are you solving with the product? What benefits have you realized? It saves me and my staff so much time with our clients and customers.