NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

user friendly

What do you like best? CSV format included to download the data. What do you dislike? Nothinh Specifis but can build some inbuilt dashboards Recommendations to others considering the product: WIll Recomend What problems are you solving with the product? What benefits have you realized? Data Analysis.Ease of using the data.

MULTIPLE PROGRAMS USER - SATISFIED!

What do you like best? I like that it's google-based and can be accessed anywhere, even on the go What do you dislike? not a dislike, but maybe haven't explored it yet. when i go to prebuilt reports>contact history i am able to sort per team (but then all the associates still show up from other teams) Recommendations to others considering the product: It's an easy-to-use, one-stop-shop tool! What problems are you solving with the product? What benefits have you realized? ...

Great Service

What do you like best? It rarely breaks down and when it does it sets everything back up automatically What do you dislike? The occasional lag. Sometimes it freezes up. Recommendations to others considering the product: It's a great tool to have. 10/10 would recommend What problems are you solving with the product? What benefits have you realized? Having the call log history is a great add.

Best tool i ever used

What do you like best? The best thing about Incontact is that you can see the incoming calls and if we missed any call that is also shown. If you want you can transfer the call to another engineer if the call came in is for different solution,which make it very convenient for me to use Incontact. What do you dislike? One thing i would love to see the actual number of the person who tried to contact us. This way we will be able to identify the number of that person and if required ...

Very reliable phone service its a must have..

What do you like best? The best thing I like about the nice system is the call quality and I have never had a call drop What do you dislike? I really don't have to much bad to say about the system but I would like to see how many calls are holding. Recommendations to others considering the product: Try this system it is the best on the market I would definitely recommend this system to any company that needs a quality phone system. I have used numerous phone systems and they ...

Using this program has been a great experience! Revolutionary product!

What do you like best? What I like best is how easy it is to navigate and run this program. Super simple and straight forward! What do you dislike? What I dislike most is how it freezes up when there are too many users running it. What problems are you solving with the product? What benefits have you realized? With this program I can help thousands of people save money right now while the world is in crisis mode. If they can save money in any way, shape or form, that is a huge ...

My Review

What do you like best? I like how it auto-generates calls for me to listen to for QA. What do you dislike? I do not like how it logs me out randomly. Especially when I am working with a QA sheet in My Zone under tasks. What problems are you solving with the product? What benefits have you realized? There are several issues that our IT team is working with NICE regarding the CX One platform we are using.

Incontact

What do you like best? I like that it is very simple and easy to use What do you dislike? i have to clear cookies before logging in every day Recommendations to others considering the product: make sure you are trained What problems are you solving with the product? What benefits have you realized? i am accepting calls. the benefits of incontact is being able to see calls holding and how many calls youve taken

NICE inContact is a great platform for Contact Centers

What do you like best? I really enjoy the ease of use as an Administrator. I can easily add agents, modify skills, adjust sales campaigns, and impact call prioritization quickly and from a computer or mobile phone. Also, Studio is very intuitive. The Tools for the IVR are available in one view and easy to locate. What do you dislike? The only downside that I have run into is the learning section. I would like to see more Dojo training on IVR customization and functionality available ...

All and all I have had a good experience with INcontact.

What do you like best? Being able to see all the numbers, calls taken, hold times etc. Also Its very beneficial but something that does not really have to do with taking calls but its really nice the number is now on the computer because you can copy and paste from both the max and the epic system we use. Having a contact book is amazing as well you do not have to search for so many numbers you can just pull them from the contact list. What do you dislike? im not sure if its a ...