NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Great features and easy to use

What do you like best? We are able to use many different types of contacts. This is great for helping us prioritize tasks. This product is also great for tracking performance. What do you dislike? I have noticed some glitches in the system. Occasionally, the max agent will glitch after a phone call and will be unusable. The user will have to log out and log back in to fix it. It isn't a huge deal, but can be annoying. Recommendations to others considering the product: It is a ...

GREAT SERVICE

What do you like best? nice is easy to use. When needing to call out or redial the options are just once click What do you dislike? sometimes clmts cant hear and i dont know if thats the service or my phone or the clmts phone Recommendations to others considering the product: use it ! you wont regret it ! What problems are you solving with the product? What benefits have you realized? its easy to answer, hold, or hang up calls.

Easy to Use, Almost Foolproof

What do you like best? The amount of issues that pop up is exceptionally low- technology is notorious for failing when you need it most, but inContact's most glaring issues are rare and have been an inconvenience at worst. There are plenty of options (the monitoring to see where your whole team is definitely is nice) but the basic service is streamlined and easy to use. What do you dislike? The biggest downside so far is our VPN software occasionally has problems with the Google ...

Best in Industry

What do you like best? We are able to track the performance of our team through incontact. What do you dislike? There is nothing to dislike, but it would have great if we could have the recording for at least a week. Recommendations to others considering the product: Go for it without any second thought. What problems are you solving with the product? What benefits have you realized? We are able to track the performance of our agents, the timings they dial and work for.

Like it alot!

What do you like best? incontact is dependable and very well made! The Website is very easy to navigate around. Were able to see all of our representatives and their stats. We really like the lay out and that it's blue. We do like that our What do you dislike? The calls drop sometimes but im sure its due to connection. I dont like that it logs you out after a certain amount of time. Sometimes the sound can get full of static and the call with fade in and out but then it works ...

Proficient and ease with its capabilities.

What do you like best? It's performs the task expected by my company. It allows calls to be routed to all technicians. It makes changing status something down with ease and convenience. It allows us to be aware as to who is available so we would not disturb our colleagues. What do you dislike? I've had issues where my calls do not connect when answering. I'm not sure if this is an inContact issue or with my internet or phone. There should be accessible support or an FAQ when in the ...

Robust System for Call Centers

What do you like best? I like the Quality Management system. It is very helpful to review calls and coach agents. What do you dislike? Connection issues with MAX agent can be frustrating. What problems are you solving with the product? What benefits have you realized? Agent handling times, agent quality, and reporting.

Visibility and Transparency

What do you like best? I like the reporting capability and data insight it provides on agent performance What do you dislike? the display of the dashboard can improve for ease of use What problems are you solving with the product? What benefits have you realized? Communication with staff is easier with the level of data available

Absolute Tool for Activity Monitoring

What do you like best? One-click sign-in, Data export and extraction and Real-time activity monitoring What do you dislike? Very technical interface - I'm not that confident during the first time since I have to navigate to figure things that I need. Recommendations to others considering the product: Better contact one of their sales team, asks for trial and maximize. What problems are you solving with the product? What benefits have you realized? Real Time Monitoring - In ...

Nice inContact- The way to go!

What do you like best? I have been using Nice inContact for teh past two years.I like that when I use Nice inContact I am able to track my progress daily. I can tell how many calls I make and how much time I was in wrap. Also the system is just as easy as dialing the number on a cell phone or traditional phone. I can dial out, receive inbound calls, and check my voicemails. I like that my voicemails come through email too. What do you dislike? At first, I was confused because I would ...