NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Review

What do you like best? I like that I can see how many are in Queu What do you dislike? I dont like having to reset cache constantly Recommendations to others considering the product: N/a What problems are you solving with the product? What benefits have you realized? Ive realized that I can put people on hold

Manageable, Organized, Easily Accessible, Brings Efficiency

What do you like best? You have a overview of who you are speaking with, you are able to stay on track with commands such as your lunch, breaks, and when in meetings. It's easily accessible and organized to were you won't be confused with your daily task. The product offers a large set of capabilities that are easy to maintain and your able to inform others if the system is down or busy in another location. What do you dislike? Would be nice to have a video calling option but the site ...

A great cloud based contact center solution

What do you like best? Easy to customize the callers experience. What do you dislike? Porting international numbers can be difficult. Recommendations to others considering the product: Incontact is a very powerful contact center platform that allows you to build out what your business needs quickly. What problems are you solving with the product? What benefits have you realized? getting calls to the correct group of agents and integrating into a CRM to pull customer ...

Tool provides details of everything that is required in a single pane of glass.

What do you like best? Able to login using the company email and doesn't require any extra efforts of validation to login. User friend and east to use the Application. Simple one-click operations and quickly gets into the login where you need to be. The reporting option has the basic details that can be fetched as per the privileges given to the users for their own reference understanding of the timings. This also fits perfectly with other integrated tools for the call routing using the ...

Very user friendly, easy to navigate, big enough font.

What do you like best? The accessibility of navigation through features. What do you dislike? That length of time between ACW and going back to available. What problems are you solving with the product? What benefits have you realized? Any customer issues that come up.

NICE inContact business review

What do you like best? the ability to see who is and isn't available to take calls. it is easy to transfer calls to other team members when you need assistance or they could better help the customer on the line. you can see which team members are on break, meeting, lunch, etc. in order to determine who to transfer the call to. What do you dislike? sometimes connectivity issues, but may not necessarily be an inContact problem. sometimes when answering a transferred call from another ...

Nice is excellent and the support is very fast

What do you like best? The phone system is almost flawless and when a issue comes up it is fixed quickly What do you dislike? SOMETIMES IT HAS SYSTEM ISSUES BUT THE STAFF ARE QUICK TO HELP WHEN THIS HAPPENS Recommendations to others considering the product: I WOULD JUMP AT THE CHANCE TO USE THE SOFTWARE What problems are you solving with the product? What benefits have you realized? the phone system allows a flawless conatct with custoemrs

NICE inContact makes working from home easy and hassle-free.

What do you like best? Very easy to use for anyone just starting to work from home. The user interface is very simple to understand and requires very little training to use. All of the features work well and are very clear. There is not a bunch of unnecessary options that often lead to confusion or user-error. What do you dislike? The only real downside that comes to mind with NICE inContact is there is sometimes an issue with the dialer lagging and not allowing you to answer calls. ...

Fifth Year User

What do you like best? What I like best about inContact is the use of the chat service feature. We communicate with users who are using inContacts inbound call features. When those customer service agents needs assistance they can easily press a button within the product to get immediate help via the chat. Also NICE feature is that you are able to review the presumptive text that user typing and prepare a response quickly. What do you dislike? The chat feature allows only the ...

Best softphone service in the world!

What do you like best? I like how easy it is to make calls and recieve them What do you dislike? sometimes the website doesnt load properly. What problems are you solving with the product? What benefits have you realized? The problems i'm solving is taking calls