NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Easier Usage would be Nice

What do you like best? That I can Log in easy and I am able to Usually take calls for my job with no problem What do you dislike? I don't like the fact that i have to switch between screens when i have to transfer some one and i already use 10 screens to do my job Recommendations to others considering the product: do some training and familiarize yourself with the product and you'll easily be able to use it with a breeze. What problems are you solving with the product? What ...

Very ornate, errors are confusing.

What do you like best? I like how all of my tasks are displayed What do you dislike? Occasional errors look like personal mistakes What problems are you solving with the product? What benefits have you realized? InContact helps me connect with customers.

Easy to use product

What do you like best? I really like how simple the login process is. What do you dislike? I don't like how it sometimes doesn't work with my systems. What problems are you solving with the product? What benefits have you realized? Easier to stay in contact with clients.

Annoying interface with so many unnecessary keystrokes

What do you like best? I like that the system will connect most numbers dialed. On our old system, some numbers would result in a wave off, but the same numbers will not connect through this system. What do you dislike? I really hate having to click all over the place just to dial a number. Having to go to the bottom of the box to click New, then input a telephone number at the top of the screen, and then hover and wait for a Call button to appear (it should be stagnant, but it comes ...

User friendly

What do you like best? incoming calls and able to search for the indivduals pretty easy that you want to call What do you dislike? when it crashes which fortunately doesn't seem to happen very often, also does an additional ring sometimes after accepting the call to answer What problems are you solving with the product? What benefits have you realized? I like that it reacts to you dialing immediately

It works ...most of the time

What do you like best? It's easy to use and appearance is nice on the eyes. I can watch my teammates to ensure they don't need any help, and anticipate if there are calls coming in, or how long I might have between calls. This is really beneficial as I am also going to school so I can do homework between calls. What do you dislike? I have audio issues often and my peers also have lag issues. I have to clear cache and cookies multiple times per day, and often my customer cannot hear me ...

NICE inContact is easy to navigate

What do you like best? NICE in contact has a very simple interface. It is easy to create custom reports and see call statistics. The interface is clean and easy to understand and very customizable. The soft phone provides a lot of information such as the number of agents on the line you are calling, the estimated wait time, who is currently holding on that line and for how long. What do you dislike? Unfortunately, with my company's roll out of NICE in contact, we were not given direct ...

Interesting Web Based Phone Software

What do you like best? Easy to use and intuitive, easy to copy and paste numbers into What do you dislike? Once in a while it can take 2 attempts to log in, and the double hang up button is slightly annoying Recommendations to others considering the product: Nothing to say so far What problems are you solving with the product? What benefits have you realized? We are adding an auto dialer which will make my life sooo much better

Has helped us with insight on our team!

What do you like best? I like that it helps review my teams productivity and refused calls to see who is doing their jobs. What do you dislike? Hard to navigate, feels outdated, thats it. What problems are you solving with the product? What benefits have you realized? Team productivity and anyone who is not working as hard as others.

easy to work with

What do you like best? fast way to receive call and easy way to return or transfer calls What do you dislike? the reports for the daily or weekly do not work properly, so I am not able to see how many calls per day I took if I wanted to have that knowledge for my records Recommendations to others considering the product: verify that reports are working properly and accurate, so agent can have knowledge of calls,times taking during their daily shift and weekly shifts. besides ...