NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Globally Connected through incontact

What do you like best? I like that even if I am based in a country different to my main customers I can be connected to them. It is very friendly to use when making and receiving calls, even when transferring. I have used other programs in the past and the transferring was always hard and many calls were lost. This app also integrates Sales force, whenever we receive a call from a customer a Sales force window will open with the customer's information saving time and effort. It makes ...

InContact experience in a busy enviroment

What do you like best? I love how friendly and straight forward the interface is, as well the fact that you can have several phone numbers to choose from to make calls. What do you dislike? I have been having a couple of problems to connect, sometimes the website is a bit slow to finally log into. Recommendations to others considering the product: It is very straight forward, however, to learn other applications make sure you get the training. What problems are you solving ...

Nice in Contact has been a wonderful platform provides a sleek look & user friendly experience.

What do you like best? The design,the accessibility,conveniency and fewer errors than the prvious platform the company used What do you dislike? A few technical issues surrounding our call scripts and accessibility for the agents Recommendations to others considering the product: Please be open minded to the system as it is sleek and user friendly. What problems are you solving with the product? What benefits have you realized? Processing claims,connectivity issues,comfort ...

Easy to use and intuitive controls.

What do you like best? Very simple to use, It has tools that really assist you in the current volume of calls and to control the info needed for customers to call back, I also really enjoy that there is a dark mode. I find in lots of program i am having to use some sort of third party program just to make the UI being white not blind me. What do you dislike? Honestly I can't think of anything that really is a dislike. adding the ability to control the Beeps volume for incoming calls ...

Incontact is very receptive to our feedback and quick to make fixes

What do you like best? I like how user friendly the program is. What do you dislike? At times calls become static-y or calls are dropped occasionally. What problems are you solving with the product? What benefits have you realized? Better ways to communicate with clients. Benefits is the ability to connect quickly.

easy to use!

What do you like best? everything is easy to find, it is clearly marked and simple What do you dislike? sometimes it takes a wile to load, but usually runs fine after. Recommendations to others considering the product: do it!! What problems are you solving with the product? What benefits have you realized? just answering phone calls, masking certain parts of calls etc.

Everyday user

What do you like best? You can connect from anywhere to anyone. What do you dislike? Features are taken away without notice or not enough features. Recommendations to others considering the product: Use it! What problems are you solving with the product? What benefits have you realized? Customer service across the country is localized and during the COVID-19 pandemic, we can work remotely effectively.

Great System with Great Features

What do you like best? I like that I can custom create dashboards to view my team stats and performance on the phones. I appreciate the skills and user interface being simple and easy to manage for lots of users and teams. It's nice that you can make a lot of different unavailable reasons so you can have full visibility as to what my agents are doing when they are unavailable. What do you dislike? I wish it was a tad easier to figure out how the custom reports work and how to get a ...

Reliable, just don't use a B.T headset

What do you like best? quick response, software is web based and its clean looking. What do you dislike? Bluetooth headset not friendly with Chrome so far. Would like to see that fixed. What problems are you solving with the product? What benefits have you realized? Call center mostly, very effective

I don't use on a daily basis

What do you like best? EASY TO LOG ON TO. My job uses it for our ring central database What do you dislike? I don't have enough experience to not like nor dislike Recommendations to others considering the product: I only use NICE to log onto my ring central profile. It is easy to access and user friendly What problems are you solving with the product? What benefits have you realized? I use it to log on to my ring central