NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Its great!

What do you like best? The best thing about nice in contact is that it is very easy to navigate! What do you dislike? I dont have anything that i really dislike about Nice. Recommendations to others considering the product: I recommend just looking through the system and getting to know it! What problems are you solving with the product? What benefits have you realized? The biggest benefit is that I have a better grasp of our call volume.

Quick straightforward experience and clear call quality

What do you like best? Audio quality and i havent had any issues with calls disconnecting What do you dislike? there is currently nothing that i dislike about this application What problems are you solving with the product? What benefits have you realized? I am helping coaches and clients who are optavia clients.

great

What do you like best? I like how it saves the password for future logins because i forget my password a lot. I like the name nice because it makes me feel good. It it a good way to see all my schedule information in one place which is important to my organization. I like that it is a live system so I do not have to worry about getting late information and can stick to my schedule. What do you dislike? When I login the page times out or reads an error or gets stuck loading most of the ...

Great technology for a great job!

What do you like best? I love how this can connect me to everything I need in order to complete my job efficiently! What do you dislike? There is nothing I would change ! This system is perfect for my job setting! What problems are you solving with the product? What benefits have you realized? I have not come across any problems as of yet. This program is everything and more in order to complete my job duties!

NICE inContact - A move forward!

What do you like best? I really enjoy using the NICE inContact platform. It's very user friendly and adapts to my needs as a user. I don't use all of the features that it provides, but it is refreshing to know that I have the ability to expand my use of the application further at any time. In turn, I believe that it leads to a more positive customer experience. As customer needs and wants adapt, we are also able to quickly adapt. The ability to customize the personal settings in the user ...

Ease for Customer Service

What do you like best? NICE inContact helps my team coordinate and organize calls coming in and assign accountability to each representative by viewing the statistical data. What do you dislike? The downside of using this system would be the inability to accept multiple calls at once or the use of Avaya OneX to collaborate with. Recommendations to others considering the product: I would recommend NICE inContact for any large or small organization that collects calls in different ...

Great work from home tool

What do you like best? The simple user interface makes it easy to use and a breeze when training new employees. I like that the keypad mimics a normal phone and that's it easy to copy and paste numbers when I'm making outbound calls. Additionally, all of the functions are intuitive so I don't have to deal with technical jargon in order to successfully use the system. What do you dislike? The button for submitting dispositions is hard to find sometimes. It's almost like it is hiding, ...

Consistent and Versatile

What do you like best? What I like best about nice is how it simplifies my job with it's ease of executing and maneuvering during my work flow. NICE allows me to dial, manage calls, access phone books, place people on hold, do conferences, schedule call backs, and more. The software is versatile, easy to use, and well organized. I have always felt like it makes my job more seamless and natural. I don't ever need to spend time getting the software to work. The NICE team is also very quick ...

Great experience so far - looking forward to the road ahead.

What do you like best? Enjoy all the possibilities/features within Nice - The sky is the limit with Studio. What do you dislike? No ETAs provided when an issue is diagnosed as a known solution. What problems are you solving with the product? What benefits have you realized? Allowing our clients true omni channel interactions - using chat and SMS where we haven't before, increasing our client satisfaction.

The best

What do you like best? It is very thorough and straight to the point. Anyone can use it What do you dislike? There is not really anything that I don't like Recommendations to others considering the product: Do not over think when using this. It is very simple and very easy to use. I have no problems and I use NICE 5 sometimes 6 days per week What problems are you solving with the product? What benefits have you realized? I have no problems with the system at all