NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Easy to access and understand

What do you like best? I like that it is an easy layout the way that things are explained is simple to understand What do you dislike? one problem that I have is I wish it had more options for settings Recommendations to others considering the product: Take it slow while learning and learn all the tips and tricks! What problems are you solving with the product? What benefits have you realized? I am solving figuring out my calling structure and the benefits are having fast ...

What a great system!

What do you like best? I Like that incontact is an easy simple system to use. What do you dislike? I dislike that incontact does not save numbers if the call is dropped Recommendations to others considering the product: The connection message shows up too often and when it does we have to log out. That is very annoying What problems are you solving with the product? What benefits have you realized? We have been able to take calls from all of the world helping people

Nice InContact Contact Center Review

What do you like best? If you can think of it you can create it in studio scripting. What do you dislike? AMD settings can be a little temperamental and require a good knowledge of the platform. What problems are you solving with the product? What benefits have you realized? Dialing outbound more efficiently by auto dropping voicemails, dialing old leads at a ratio greater than 1:1, making real-time adjustments with insights using dashboards and supervisor view. The strong ...

Working easily from home

What do you like best? Nice Incontact has been really helpful on this uncertain time because it has allow us to work so easily from home! What do you dislike? The was one issue months ago where i couldn't dial for some reason but it was fix in not time. What problems are you solving with the product? What benefits have you realized? Being in a call center an helping customers its our day to day work an with this platform we can work easily from home.

Incontact keeps me in contact!!!

What do you like best? Easy to use and user friendly, keeps track of calls for me What do you dislike? not accurate on keeping track of the calls, but close Recommendations to others considering the product: na What problems are you solving with the product? What benefits have you realized? everything is one place, love that my phone and contacts are all on my computer..all internet based...bad side...its internet based...

Decent Program that allows me to reach out to my customers.

What do you like best? Nice Incontact is a program that is easy to use and mostly anyone would be able to pick it up after a few days. I like that it allows me to connect with my customers in a simple and effective way. I am able to transfer calls to my peers, place customers on hold, mute my microphone and dial out using this application. It is a must have for any call center. What do you dislike? There are not many things to dislike about this program. My only few headaches are ...

Great platform for remote teams

What do you like best? Nice InContact has give us great insight into agent statistics and live monitoring. We also have improved customer experience with new features designed to minimize hold times while keeping the caller aware of their place in line. What do you dislike? I appreciate the performance area in the Max Agent, however I wish it could be customized so we could prioritize other performance statistics instead of the out-of-the-box ones that are provided. Recommendations ...

Customer Service Supervisor/ Admin for overall call center / Department In Contact Expert

What do you like best? What I like Best is fast and easy reporting. All information at my fingertips. Support is the best as well If ever a time when call volume is too high I LOVE to use the Chat option to assist immediately with my questions. All staff I have talked to is super responsive and always follow up on problems. Recently with COVID we had to split up our call center into different locations and also had to move one fourth of our associates to be AT HOME associates. with that ...

the simple answer to a complex need

What do you like best? The best part about the system is the uninterrupted connection and reporting abilities of the system, Keeps us connected, keeps business on track. What do you dislike? We havent really seen a pain point with the many hours of use. What we do is pretty simple... login, connect, complete the sale... your program helps keep it all moving What problems are you solving with the product? What benefits have you realized? The problem we are solving in the ...

NICE inContact is fabulous

What do you like best? It is user friendly and easy to navigate. inContact is also a wonderful solution for telework, being able to log into inContact from anywhere solves issue for this business which is something that could hold back other services.it's a platform worth using! What do you dislike? I didn't come across with any advertises yet. What problems are you solving with the product? What benefits have you realized? Most of the times I'm using it to make a calls to our ...