NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

app stalls out often and needs cache and cookies to be cleared out often to function properly

What do you like best? there's usually a clear connection during the calls What do you dislike? I dislike the fact that sometimes calls are not successful due to clearing cache and cookies Recommendations to others considering the product: no current recommendations What problems are you solving with the product? What benefits have you realized? I've realized the benefits of not having to use a personal device and the call logs are key to documenting.

The ability to view scores and my progress daily has helped me excel in my position

What do you like best? I love being able to see the trends in my own work pattern. It allows me to track my everyday habits so that I can fine tune my work behaviors. I also like being able to change my call status while on a call so that way I can hit my schedule adherance by already being ready for the next status when the call is ending. It helps when trying to hit a scheduled time for meetings or breaks, or if we are back to back calls it helps me get a pause in between. Having that ...

Seamless phone system for multiple users

What do you like best? I like that it has a virtual queue that we can see who would be next to receive a call. I also like that it has many options to chose for your availability status. What do you dislike? Sometimes it drops calls, or puts us on refused. We have to shut down the program and computer in order to fix it, and sometimes it doesn't work What problems are you solving with the product? What benefits have you realized? allowing multiple users to work together, ...

Very NICE Tool

What do you like best? I like that everything is in one spot. Quick access to everything that needed. What do you dislike? Not enough skins or color schemes to choose from. Recommendations to others considering the product: I would say it will make your work-life so much easier. What problems are you solving with the product? What benefits have you realized? I use the software for chat assistance and a great that I'm able to receive chats side by side and to access quickly.

Love NICE! Great for our team

What do you like best? What I enjoy the most about NICE is being able to show my call volume so I know when I need more agents to log in. What do you dislike? For me the only down side I have with NICE is that when I have too much going on it can lag but its like .2 second lag. Recommendations to others considering the product: NICE gives you the opportunity to manage a lot of things at once. What problems are you solving with the product? What benefits have you realized? ...

Great Way To Manage Agents & Productivity!

What do you like best? I find the accessibility of many types of reports that I can pull and the seamless management of productivity on my agents to be very helpful in using NICE inContact. I also like how we can manage our agent's time cards right from the platform itself as well. It's also very simple to manage the skills that agent's have and changing them for example in moving their skill sets from being chat agents to call center agents and vice versa. Overall, the NICE inContact has ...

Optimized Workspace

What do you like best? It is super convenient to be able to check NICE inContact to know when a colleague is at lunch or busy with emails etc. From this information I can appropriately act as to whether to send a message or let a customer know approximately how long it will be until they will be able to contact them back. More importantly, it allows me to gauge how busy we are and see the areas that come up more commonly so I know where to brush up on my skill sets. As well, it gives me a ...

Really like the way In contact work, really friendly ans dimple to use it

What do you like best? Friendly to use and have many options and charts to choose the information you need. What do you dislike? Sometimes it has issues to log in and the way you need to connect agent every time to make a call. What problems are you solving with the product? What benefits have you realized? The reports about calls and available time with the team is great.

With MAX.. Easy to use and provides alot of information

What do you like best? The agent info it provides daily, helps see how productive I have been. What do you dislike? I have not really found anything I have disliked. What problems are you solving with the product? What benefits have you realized? Making outbound calls, with Agent Reports, helps stay focused .

Awesome product for Call centers

What do you like best? I love the fact that when you gain numbers they automatically showup in a list of potential conttaacts What do you dislike? I do dislike that you have to submit a ticket when you no longer own a number to get the Potential contacts removed instead of the numbers neing removed automatically. Recommendations to others considering the product: THIS IS A NICE PLATFORM. IT IS NICE AS THEY DO ALSO PROVIDE RECORDINGS. What problems are you solving with the ...