NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

It has its ups and downs, could be more user friendly

What do you like best? The automatic dialer, the note options, and the schedule a call back. What do you dislike? That is does not count a call that does not go through, preview times are to short. The dispositions list is to vague. Would be more user friendly if you can schedule a call back to the same site from your disposition page. What problems are you solving with the product? What benefits have you realized? Not having to dial out manually all the time. Keeping track of ...

Ring Central

What do you like best? The call queues are pretty nice and flow simply, the customizability of the Ring Central Desktop Application and the dashboards What do you dislike? Call Quality at times, sometimes we see spam callers What problems are you solving with the product? What benefits have you realized? It makes outbound calls simple, plus the sms messaging feature is very helpful

I don't like how it logs you out after a few minutes and I have to keep logging in to view it again.

What do you like best? I like how it shows exactly what I am doing with the calls. What do you dislike? I don't like how it logs you out after a few minutes and I have to keep logging in to view it again. What problems are you solving with the product? What benefits have you realized? I have not solved the issues with it.

Mixed success

What do you like best? I think the company likes the system because it seems that their interface and the possibilities for quality assurance are good. From the agent side I like that the MAX window is small and not obtrusive when you have two screens. I also am very glad that calls will (usually) pop a client file in our filing system, because that minimizes search times. What do you dislike? We have had issues with all of our autodialers. Agents will connect to a live client and the ...

incontact is a mediocre softphone, avaya and other competitors are about on par with nice.

What do you like best? its an easy softphone. not hard to use but has room for improvement. the transfer to a specific person is a nice feature. I would like to see other feature get added over time. doesn't feel like there has been much development over the year i have been using it. What do you dislike? getting harassed by annoying popups about status. they prevent me from being quick and accurate. i find myself having to click on the softphone first just to make sure my next click ...

In the version that we access to, there are a lot of limited functionalities

What do you like best? API integration with our CMR tool to pull up patient data What do you dislike? Reporting is not great. Very limited what we can pull manually if need be. Recommendations to others considering the product: Ensure you have the right business partners. What problems are you solving with the product? What benefits have you realized? Providing patient services.

My review

What do you like best? The interface is intuitive and straight forward. What do you dislike? Software performs at a beta level at best. Constant issues with inability to dial out. issues with cx not hearing me as well and constantly disconnecting. What problems are you solving with the product? What benefits have you realized? Pretty much just use it to dial out and record the outcome of my cx interactions.

So many issues.

What do you like best? Ease of use, easy to learn the system. It is easy to learn how to use. What do you dislike? Kicks us out of the system literally every 5 minutes. We have reported this issue repeatedly to no avail. It is horribly inconvenient to have this consistently happen EVERY 5 MINUTES, having to log back in every 5 minutes. We have had no solution to this problem. Max also has serious issues, it randomly crashes in the middle of calls, will not let you answer calls, and ...

Need to be more stable

What do you like best? Really friendly to use and quick access. What do you dislike? Sometimes disconnects very frequently and you need to reload Recommendations to others considering the product: Make it work without disconnects What problems are you solving with the product? What benefits have you realized? All my cx calls

Works Well But Room For Improvement

What do you like best? User friendly, easy to navigate, straighforward operating system that is easy to learn and use without having to seek help to troublehshoot learning What do you dislike? consistent login issues, freezes randomly for no reason, sound quality on calls can be questionable What problems are you solving with the product? What benefits have you realized? much easier to place outbound calls as compared to other similar programs, easy to track my call times and ...