NICE inContact CXone Reviews in April 2025: User Ratings, Pros & Cons

Great Contact Center Software

What do you like best? I enjoy the ability to create and view custom dashboards to monitor our service level and customer service agent interactions. At a glance I can view agent history, disposition and length of time for each state. This makes it easy to ensure agents are hitting metrics and adhering to break and disposition expectations. As a staffing agency consultant to our contact center, I frequently use this software for HR, coaching and training purposes. This software works well ...

NICE inContact is a great program to get your company started. No need to stutter, just get it now.

What do you like best? I can use it on a laptop too, that helps. It's user frinedly and has all the tools needed to provide a great serice to custoners. Overall, I'm good having NICE inContact as my go-to program for this company. What do you dislike? Sometimes it seems pretty slow to actually enjoy the usage of it.It's mostly that, it may be out of the program's control, it may be the internet at the moment or the power breaks but other times I understand the program has it's ...

Effective, efficient, and easy to work with.

What do you like best? I love how easy it is to update it through our IT department. What do you dislike? I do think some of it is a little redundant, but it doesn't even matter because that can all be updated. What problems are you solving with the product? What benefits have you realized? We run all of the communication with customers as well as the organization of products through here.

I love how the program allows us to continue to work while at home

What do you like best? ease of use of the program for the most part and that I can see my daily work progress and calls made or taken. What do you dislike? That on some days an extra box pops up on the side requesting case numbers( we do not use this feature) and would like to be able to transfer calls to co workers easier without the call dropping Recommendations to others considering the product: If you want the ease of using this program for employees working from home then I ...

I use incontact everyday for work and i love it and it makes work so much easier

What do you like best? how quickly it sends phone calls to my connected phone What do you dislike? it has crashed on me in the past but i let incontact know and i havent seen any issues since What problems are you solving with the product? What benefits have you realized? how easy it is to track the work i am doing

It's ok.

What do you like best? I like the ability to transfer and have access to the IVR. I like the ease of use for the program. The program allows us to stay in contact with our customers and contact them back if the call is dropped. What do you dislike? Dropped calls Muffled calls Random disconnects from service Recommendations to others considering the product: I would consider giving your team time to train on the tool. It may seem easy to use at first glance, but there are ...

Incontact Review

What do you like best? Nice Incontact has a wide range of subject matter experts in different areas of the organization that are willing to help drive your business forward. What do you dislike? We've had some struggle with their PC Dialer over the last few years. With that said the company has been committed to improving the technology and meets with our team regularly to make adjustments and improvements. Recommendations to others considering the product: Nice Incontact is ...

Incontact is awesome

What do you like best? What I like best with Incontact is the user friendly settings and features like auto-answer, message and call notifications both audio and visual. What do you dislike? Login and loading time at the start of the shift takes too long sometimes. Recommendations to others considering the product: Yes, I highly recommend Incontact with your business solutions. What problems are you solving with the product? What benefits have you realized? We are solving ...

Reviewing Nice in Contact for work

What do you like best? That its easy to navigate, fields are clear and defined. What do you dislike? Sometimes I have trouble logging in, like right now. Having to shut down and log in over and over again. Happens about once a week. What problems are you solving with the product? What benefits have you realized? Losing contact or calls not connecting, like right now.

InContact Review

What do you like best? Navigating the system is fairly simple to figure out. Once the user completes a few actions to make updates once or twice, navigating around the interface is fairly simple. What do you dislike? There are some areas where functionality is limited. If there are lots of skills or areas that need to be updated, a mass update feature would be useful. There are times where making administrative updates are too long and tedious to maintain. Recommendations to others ...