NGP VAN Reviews in April 2025: User Ratings, Pros & Cons

"Irreplaceable"

What do you like best about NGP VAN? There is no substitution for the VAN. You simply cannot run an effective campaign without it. What do you dislike about NGP VAN? There is a somewhat slow turnaround on certain items like polling place location updates. Also experienced a delay in implementing custom scores. What problems is NGP VAN solving and how is that benefiting you? Targeting, creating mail lists, running a field campaign, general organising.

"Versatility of NGP VAN"

What do you like best about NGP VAN? I like the ability to enter information regarding newly registered voters after completing a voter registration event. I also can obtain the missing information needed to complete a citizen's initiative petition so that it is not thrown out by the local Supervisor of Elections. I am a member of my local Democratic Executive Committee. I have used it to look up phone numbers for the registered Democrats in my Democratic Executive Committee district so I ...

"Extremely Useful and Easy to use"

What do you like best about NGP VAN? NGP VAN is easy to use and I love that it syncs across other platforms. I appreciate the ability to download reports directly into Google Sheets. I think NGP VAN is far superior to its competitors. What do you dislike about NGP VAN? There isn't much I dislike about NGP VAN, but there are times when the system runs a little slow. I wish there were some elements of NGP VAN 7 in the newer versions. Recommendations to others considering NGP VAN: If you're ...

"Easy experience for a new user"

What do you like best about NGP VAN? Easy to understand layout. Easy to teach new users once proficient. What do you dislike about NGP VAN? Not enough learning resources for new users via the company. Recommendations to others considering NGP VAN: Use resources available to you to expedite learning. What problems is NGP VAN solving and how is that benefiting you? Able to canvass at a much faster speed. Great ability to store and access data in various formats and report styles.

"Stay with NGP 7 if you can :)"

What do you like best about NGP VAN? Super user-friendly and the NGP customer support team is fantastic! What do you dislike about NGP VAN? The most recent upgrades and taken away the best parts of NGP and why so many people enjoyed using it. What problems is NGP VAN solving and how is that benefiting you? The newer versions make it more complicated to pull reports and the reports are not as accurate.

"Big fan of SmartVAN as a platform, but customer service is inconsistent at NGPVAN."

What do you like best about NGP VAN? SmartVAN is user friendly and intuitive--more so than other voter file platforms like Catalist What do you dislike about NGP VAN? It's difficult to get clear answers on questions and a full picture of pricing from customer service reps. Recommendations to others considering NGP VAN: Platform-wise, I think it's the way to go. Customer service wise, I'd be aware that your questions not be answered in a timely manner unless you're a large ...

"Satisfied user with reservations about IT problems"

What do you like best? I think NGP VAN needs to respond to inquiries more quickly. I believe they need more staffers to help with responses. I was only ever referred to 2 people who constantly ignored my emails. But the app itself is very user friendly. The website "help" needed updating last time I checked. I think instead of user manuals, you need video tutorials for users because the manuals are outdated on the site. What do you dislike? Lack of customer service promptness Outdated ...

"Satisfied user with reservations about IT problems"

What do you like best about NGP VAN? I think NGP VAN needs to respond to inquiries more quickly. I believe they need more staffers to help with responses. I was only ever referred to 2 people who constantly ignored my emails. But the app itself is very user friendly. The website "help" needed updating last time I checked. I think instead of user manuals, you need video tutorials for users because the manuals are outdated on the site. What do you dislike about NGP VAN? Lack of customer ...

"Very helpful for political and organizing work"

What do you like best? The voterfile and being able to segment people out by scores and location. Canvassing has never been more easier than with Mini VAN. What do you dislike? Honestly, I don't have much to dislike. The only improvement would be to have the "event scheduler" have two uses, one to grow really strong volunteers, but then also to just track sign ups. Recommendations to others considering the product: If you do any sort of political, legislative, or community organizing, then ...

"Very helpful for political and organizing work"

What do you like best about NGP VAN? The voterfile and being able to segment people out by scores and location. Canvassing has never been more easier than with Mini VAN. What do you dislike about NGP VAN? Honestly, I don't have much to dislike. The only improvement would be to have the "event scheduler" have two uses, one to grow really strong volunteers, but then also to just track sign ups. Recommendations to others considering NGP VAN: If you do any sort of political, legislative, or ...