nGAGEMENT Reviews in February 2025: User Ratings, Pros & Cons

nGAGEMENT

What do you like best? Tracks specific categories for specific agents and makes a game of the comparison to other agents in those categories. What do you dislike? It is a separate product that you have to allow access into your organization unit on Genesys Cloud. What problems are you solving with the product? What benefits have you realized? the gamification gets agents excited and engaged. Shows how agents where they are compared to the top in several categories.

Easy to use and interactive

What do you like best? One of the better application out there to keep your projects and task organized! What do you dislike? I want to be able to customize it more . What problems are you solving with the product? What benefits have you realized? Being organized and proactive with deadlines.

Excellent partner!

What do you like best? The people at nGuvu really work as a partner to establish an environment that will drive productivity but also add fun into the Agents' days. What do you dislike? I am hoping that in future developments, Managers will be able to manually add points to the Representatives for a variety of reasons. Recommendations to others considering the product: I recommend this product. What problems are you solving with the product? What benefits have you realized? ...

A great team that is able to deliver!

What do you like best? - I like that the software is very customizable and can be setup to work with company processes and companies are not forced to "bend" to the nguvu process. - When it comes to integration and getting access to the data the nguvu developers are second to none. - New features and product enhancements continue to keep on being introduced at a quick pace. What do you dislike? Initially the setup process can take time depending on your internal data structure. ...

Gamification in the Call Center

What do you like best? The nGUVU team is terrific to work with. They take the time to understand the business problems and tailor the product to best address those needs. With regular weekly meetings we were kept up to date with progress, performance improvements, and new software features. What do you dislike? In our case we didn't really have a lot to dislike. the product is well build, very customizable, and the team and support we received were outstanding. What problems are you ...

A great way to keep score on my goals at work

What do you like best? When this product was rolled out, I thought, great, another app to juggle while I field customer issues and try to triage. But it's not meant to be used for case logging or customer interactions. nGUVU is my personal scorekeeper, and it also helps me focus on the metrics my boss wants me to improve. The interface is basic, but it provides a lot of data. There's a notification column along the screen that shows how my team is doing, and the latest hits and missed ...