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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

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Showing 71-80 out of 6255

JW

Jordan Walters

10/30/24

5 out of 5

Easy Experience and Great Service/Nice…

Easy Experience and Great Service/Nice Operator

S

Shelly

10/30/24

5 out of 5

Handled my issues with excellence!

Nick @ CR did a great job in resolving my issue. He was professional and efficient! Thank you for the great customer service!

JS

Jim Stone

10/30/24

5 out of 5

Wonderful assistance by Zyndell

Wonderful assistance by Zyndell. Very friendly and customer-focused in her interaction. A good listener! Problem solving attitude.

WG

William Ghukasi

10/30/24

5 out of 5

Very friendly and professional

Date of experience: October 30, 2024

DJ

Danny Jang

10/30/24

4 out of 5

Great Product, Great Service

We recently switched from another VOIP service to Nextiva. I can say that everything is better (system is user friendly, voice quality is much better, etc.) with Nextiva, and the setting up easy with the service rep walking me thru every step. I would definitely recommend Nextiva to others.

WS

W. Sharp

10/30/24

1 out of 5

Calls are not clear and company unable…

Calls are not clear and company unable to fix it for over eight months. everytime I ask again they do not know what i am talking about. They appear to keep no records...the positive reviews make me very suspicious

MG

Michael Greenspan

10/29/24

5 out of 5

Nick was very helpful and communicative…

Nick was very helpful and communicative during my renegotiation process. Thanks Nick for answering all my questions and concerns! Nick @ CR case number 03759654

SC

Shae Cunningham

10/29/24

5 out of 5

Great service!!

Great service and we were able to get the property back in good standing during the call.

J

Jack

10/29/24

5 out of 5

Alexis did Great!

Alexis did Great! What a great job in helping with our setup and explaining all aspects of the Nextiva system!!!

J

Jules

10/29/24

1 out of 5

after 90 days still waiting on text messaging approval

We have been waiting for over 90 days to get text messaging approval. We signed up for automatic billing and on 2 separate occasions they shut our phones off for non-payment. If you are a small business, do NOT choose nextiva.