Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Simple onboarding experience and…

Simple onboarding experience and helpful team.

Thank you so much to Carlos P

Thank you so much to Carlos P. For sticking with me patiently for nearly an hour to resolve a problem for me! I think many others would have given up but he worked hard to get my issue resolved!! Thank you Carlos!!

Manager

The whole process was smooth. Nextiva's team was very knowledgeable and responsive. 5 stars!

My salesperson Austin stayed in touch…

My salesperson Austin stayed in touch with me and was very efficient. The support representative very good and patient.

Thank you for providing efficient and…

Thank you for providing efficient and effective support in establishing my business phone service. The process was completed within 1 hour

Chaotic onboarding process & omitted information

We had gotten the hard sell from Nextiva earlier this year, so we had some trepidation when considering them again. Our sales guy (Dusty?) was very nice (and considerate of our nonprofit budget) but neglected to mention that the fax phone line won’t transmit to our fax machine unless we invest in another piece of $200-300 equipment called a fax bridge. That was told to us by the Nextiva employee we paid an extra $120 for “concierge setup assistance,” only to find out this was just a Zoom ...

Denys is an extraordinary professional…

Denys is an extraordinary professional with remarkable character and outstanding communication skills. He exemplifies what it means to be customer-centric rather than simply in customer service. Throughout my experience, Denys was motivated, highly competent, patient, and incredibly hospitable. He supported me through every challenge that arose and ensured my business was set up and compliant. It was refreshing to work with someone so relatable, not only making onboarding seamless but also ...

patient resolution

Leo L was very patient with hearing my issues. I was on the verge of canceling, but he held me in.

Leo was able to resolve my issue with a…

Leo was able to resolve my issue with a one call resolution. He was pleasant, kind and he deserves a raise! name- Leo L. Case #03889398

From the 1st phone call when I met…

From the 1st phone call when I met Chris Shippy very informative, cared and wanted to know more about what we needed Nextiva could do to make our business run more efficient. At this time, I am very happy that Shyrin was my rep. patient and very informative.