Nextiva Reviews in March 2025: User Ratings, Pros & Cons

problem solved quickly and completely

Date of experience: August 02, 2024

Efficient and friendly team with great…

Efficient and friendly team with great communication. Everything was good!!

Nick helped me out greatly

Nick helped me out greatly. Awesome help with billing

The representative took a real interest…

The representative took a real interest in making sure my platform got set up just right. I really appreciate the efforts

Amazing set up team

Amazing set up team

super nice and efficient

super nice and efficient. the whole team is always on time and responsive to my needs

I Like Nextiva, But Have Problems with some Features

I like the PC software, the interface, the features, etc. Seems to be easy to navigate and is user friendly. Lots of help articles and videos helps if I can't understand something. However, I have a confounding problem with Voicemail to email not working. Also can't reset my password. For some reason emails from these features are not being received by me, whereas other emails from Nextiva are coming through just fine. Support is easily accessible has been great working the problem but so ...

Worst customer service ever

Worst customer service ever! The app is worthless. Ive lost business because of their nonsense. NOTHING works as it should. And customer support doesnt care. I'd leave NEGATIVE stars if I could. Run away as fast as you can. Complete waste of time and money and lost revenue

Daria was wonderful!

I recently had the pleasure of working with Daria, and I must say, her exceptional service and patience left a lasting impression on me. From the moment I reached out, Daria was incredibly helpful, guiding me through each step with a level of professionalism and care that is truly rare.

Anastasiia Pavlenko was amazing

Anastasiia Pavlenko was amazing! Im happy with their customer service team!