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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

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Showing 311-320 out of 6255

D

Dainius

08/20/24

5 out of 5

Great Service, Great Company

Great Service, Great Company, and the best is their customer service. They are always answering fast and do a great job! I will recommend Nextiva to everyone looking for VOIP service with A LOT of functionality. Special thanks to their support team member Ricky D. He did a great job, I want to mention it.

DE

D Edwards

08/19/24

5 out of 5

Everything was explained in great…

Everything was explained in great detail. I felt very well informed and the help setting everything up was great!

YC

Yenisei Caballeria

08/19/24

5 out of 5

Wonderful customer service

Excellent experience with the customer service.

RG

Richard Greenhill

08/19/24

5 out of 5

Excellently run company

Ms. Couch listened to what I had to say and resolved my issues. I have been with Nextiva since August of 2012. They are professional and have polished products, properly trained employees, and excellent customer support.

BA

Breanna Albanese

08/19/24

5 out of 5

very helpful and positive experience

very helpful and positive experience, would highly recommend.

A

Angela

08/19/24

4 out of 5

Smooth Onboarding

Very Helpful Onboarding and set up process

DM

DeShawn McAfee

08/16/24

5 out of 5

Leif and Andy helped in every way…

Leif and Andy helped in every way through out my sign up and set up with Nestor’s. Answered every question I had and made sure I was set up correctly before ending our call. HIGHLY recommend them and Nextiva to anyone needing a VOIP service!!!

JB

Joan Beeson

08/16/24

5 out of 5

Very diligent representative with…

Very diligent representative with thoroughness in setup

AM

Aleida Martinez

08/16/24

5 out of 5

vere helpfull

very helpful and make the business professional

T

Tom

08/16/24

4 out of 5

Case number 03623179

Case number 03623179. After calling on Aug 9th and troubleshooting hardware for 2 hours with Mark, our call ended in the agreement that I would receive 1 new phone under warranty and ship the old phone back. The email I was to receive would include all necessary instructions. It never arrived. Instead, I received an email that my case was being closed. I emailed back my plea not to close the case and received an email from the customer advocacy group that I called today. Enter Gus. Gus was ...

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