Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Awesome onboarding!

Awesome onboarding! Really enjoyed every minute of switching over and loved the responsiveness to all our questions and when little problems arose how quickly they were addressed and fixed. Can't wait to continue our work using Nextiva!

Lizeth R

Lizeth R. was great! RE: Case #03657706 - she was helpful in explaining the various packages available and even helped us save money!

Customer service that actually cares and deviates from the script to solve a problem.

Nick @ CR, case #03648920. Not going to get into the details of the case, but Nick could have easily said "this is our policy, sorry, I cannot help you". Instead, he looked at a previous case on the same subject and agreed that this situation should at least be considered to be handled on an individual basis. Bottom line, Nick actually cared about me as the customer, and it showed. He didn't just read from a script, he actually took the the time to "think"; customer service people never ...

The support person I spoke with

The support person I spoke with, Maryna, was very detailed, patient and helpful. She walked me through the setup and I think we are on our way to successfully using the Nextiva system.

System doesn't work and was told…

Thursday 08/22/2024 - System doesn't work and was told everything was in working order. paid my initial set up and then was told it won't work as told by the sales rep. Friday 08/23/2024 - as of now I canceled my service as the system as stated previously does not work. 3 tech's later and all confirmed it would not work. I then was told as I canceled my account that was never used for even one call, that I would not be charged a early termination fee and that it would have to go higher up ...

Manager

Great experience and setup!

The sales team was friendly

The sales team was friendly, attentive, and knowledgeable. The pricing is competitive, and the support specialist was very helpful getting my phone system set up.

Great Service, Great Company

Great Service, Great Company, and the best is their customer service. They are always answering fast and do a great job! I will recommend Nextiva to everyone looking for VOIP service with A LOT of functionality. Special thanks to their support team member Ricky D. He did a great job, I want to mention it.

I had a terrific experience starting…

I had a terrific experience starting with Mario. He provided guidance to help me determine which package for my business. He then transferred me to Anastasia. She was very complete with her instructions and making sure I understood the functionality of each component. She did not miss a beat. In addition, my overall experience with Mario and Anastasia was positive and pleasant. I am looking forward to using the system.

This dude was amazing

This dude was amazing! Best tech support ever. Guy would bring up stuff i didnt even think about just to try and help me. HE DESERVES A RAISE!