Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Real kind professional people

I have had two separate points of contact with your company. First is sales rep Erik R., who assisted me by text. He was informative and patient. Second is Natalia Kopach who help me with initial onboarding of system. She is professional, pleasant and patient dealing with a person (myself) who is somewhat tech challenged. If future dealings with your company are with similar persons, then I look forward all future dealings. Thank you for your support..

The customer service rep was very…

The customer service rep was very helpful. Went above and beyond to get us set up.

Best customer service on the planet

Best customer service on the planet - hands down!

Excellent company and customer service

We have been a Nextiva customer since 2016 using their online fax service which worked fantastic for our small business fax needs. We just recently retired and no longer require the service and called Zyndell at customer service to request cancellation. She was very polite and understanding. She clearly and cheerfully explained other available services that might be helpful to us and then promptly processed our request. She efficiently followed up with an email confirmation for our records. ...

Great Experience

Kind courteous knowledgeable

people were ok and service is horrible…

people were ok and service is horrible my phones barely ring or call out and there’s static this is not working

Easy process and friendly team

I was very surprised at how friendly, professional and helpful the team members were with assisting me with making the purchase and the installation process. It was such an easy process and it was completed all within one phone call.

Ian Myers recently helped me onboard a…

Ian Myers recently helped me onboard a company with hundreds of phone/fax numbers and multiple locations across the US onto the Nextiva platform and the experience was seamless and stress free. I wanted the migration done as soon as possible since Nextiva service was such a substantial cost savings. We went from signing the paperwork to being fully migrated in 1 month flat. Ian and the Nextiva team have the migration process down to such a science that we didn't have a single minute of ...

Onboarding was a breeze!

Onboarding was a breeze! Ian Myers was a huge help getting 20 locations onboarded with some complex routing and user configurations. Compared to my last 3 phone migrations over 8 years - this was the most seamless, stress-free, frankly most enjoyable experience yet. Ian and his team made it almost effortless. Every attention to detail was planned and executed perfectly. We have happy users with a better quality system and features!. Great work Ian !!

great customization software

It took me a while, but I'm learning every day