Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Excellent company and customer service

We have been a Nextiva customer since 2016 using their online fax service which worked fantastic for our small business fax needs. We just recently retired and no longer require the service and called Zyndell at customer service to request cancellation. She was very polite and understanding. She clearly and cheerfully explained other available services that might be helpful to us and then promptly processed our request. She efficiently followed up with an email confirmation for our records. ...

Best customer service on the planet

Best customer service on the planet - hands down!

Support gal was great!!

Date of experience: September 04, 2024

Great Experience

Kind courteous knowledgeable

The customer service rep was very…

The customer service rep was very helpful. Went above and beyond to get us set up.

people were ok and service is horrible…

people were ok and service is horrible my phones barely ring or call out and there’s static this is not working

Easy process and friendly team

I was very surprised at how friendly, professional and helpful the team members were with assisting me with making the purchase and the installation process. It was such an easy process and it was completed all within one phone call.

Ian Myers recently helped me onboard a…

Ian Myers recently helped me onboard a company with hundreds of phone/fax numbers and multiple locations across the US onto the Nextiva platform and the experience was seamless and stress free. I wanted the migration done as soon as possible since Nextiva service was such a substantial cost savings. We went from signing the paperwork to being fully migrated in 1 month flat. Ian and the Nextiva team have the migration process down to such a science that we didn't have a single minute of ...

Onboarding was a breeze!

Onboarding was a breeze! Ian Myers was a huge help getting 20 locations onboarded with some complex routing and user configurations. Compared to my last 3 phone migrations over 8 years - this was the most seamless, stress-free, frankly most enjoyable experience yet. Ian and his team made it almost effortless. Every attention to detail was planned and executed perfectly. We have happy users with a better quality system and features!. Great work Ian !!

Excellent customer service

Stephan and Maryna were very very helpful and patient. Also, very professional. I really appreciate the time they spent explaining and answering my multiple questions.