Nextiva Reviews in March 2025: User Ratings, Pros & Cons

above and beyond

Nick was able to help me even tho it was my misunderstanding and I appreciate that especially in the world we live in today. It was nice to be treated like I have value. Thank you Nick!

I wish I could give a 0

I wish I could give a 0! Service never worked since day one but sure enough I've been charged every month. The 2nd month the charge went up $10 because apparently there was a promotion on unlimited messages when as we speak the message option has not even been activated yet (it's been almost 2 months that I signed up btw). Technical support never follow up with you even though the issues are pending and when I call the only thing that they say is "we don't know when the next update is going ...

Exceptional Experience thus far.

What made our experience great was the exceptional, knowledgeable, and fast customer service we received. The onboarding process was a breeze from start to completion. Let's shed light on the follow-up calls and emails that the service team provides from Management to support staff ensuring that we the customer are having positive outcomes.

A major upgrade from Google Voice

A major upgrade from Google Voice. If I now have a problem, I can talk to a professional 24/7. The support so far has been excellent and I never have to wait more than 2m to connect with member of their tech support staff. Ygor and Andy were quick to resolve my problem, and Ann in Sales got me into the right plan Their product is also easy to use and versatile. So far, so good!

Best customer service and sales person was great and helped me with the plan that I needed within my budget. He walked me through the setup process and that was great!

Date of experience: September 05, 2024

Mahalo Gustavo!

Gustavo! What a guy! After getting transferred several times I finally got to the correct support line and they had just closed on a Friday afternoon. Frustrated, I was forced to leave a message. Gustavo immediately called me as he was still in the office and delivered everything I needed. Aloha to you my friend!

Very nice

Very nice. Very helpful.

Real kind professional people

I have had two separate points of contact with your company. First is sales rep Erik R., who assisted me by text. He was informative and patient. Second is Natalia Kopach who help me with initial onboarding of system. She is professional, pleasant and patient dealing with a person (myself) who is somewhat tech challenged. If future dealings with your company are with similar persons, then I look forward all future dealings. Thank you for your support..

Onboarding was a breeze.

Oksana made the onboarding process painless.

good support

Date of experience: September 04, 2024