Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Excellent customer service

I had an amazing experience with Nextiva's customer service— they were quick, professional. Their team went above and beyond to ensure I was completely satisfied, and I highly recommend them for their exceptional service! Excellent customer service. Very patient,polite, and professional.

3962493Account

Account: 3962493 Case #: 03747627 Luis is the best!!he was polite and cordial the whole time. he was able to help me and made me feel appreciated

I had an outstanding experience

I had an outstanding experience with Nextiva's customer service! From sales to onboarding, the service was exceptional. Both of my reps were phenomenal—knowledgeable, attentive, and incredibly helpful throughout the entire process. They made everything seamless and easy to understand. I highly recommend Nextiva for their superb customer support and top-notch service!

Professionals such as Zyndell will keep Nextiva strong.

Zyndell was extremely professional and listened to my explanation of my issues I have had with my sales representative Michael Martin and lack of assistance and responsiveness once I was signed up for service. In the beginning Michael was great with getting me offers to get my monthly price to where we needed it, but once the contract was signed I could no longer get ahold of him. The chat service feature has been extremely helpful with any support questions. When it came to a billing issue ...

case # 03742281/ Luis

case # 03742281/ Luis acct: 5497118 I had a good experience with Luis when I call about my account, he was very attentive and concerned about my situation, he expressed great concern, he did an outstanding job in customer service and helping me, he solved my problem, I am a happy customer, it's people like him that is a great asset to the company. I will recommend you to other business owners. Thank you Thank you Luis for your outstanding service you helped me when I needed it the most my ...

Unlimited Security Inc.

Unlimited Security Inc. Account: 3376914 Case #: 03741465 Friendly and helpful is how I would describe Gus. The first rep that I talked to suggested I might want to check w/ Amazon. But even I know that Amazon does not offer warranty or support and that is worth something. Gus was most patient and helpful and with his help, we got the order placed. Thanks

very helpful and patient with me.

very helpful and patient with me. My internet was slow and she helped me get started! Thank you!

Great company

Great company. Eager to help. Patient and willing to work with anyone no matter your experience level.

Great service from all employees…

Great service from all employees involved

Miguel Provided Excellent Service

We needed to cancel 30 additional lines that were added to our regular service for a temporary project. It was somewhat of a complicated request, yet Miguel was patient and provided us with prompt and detailed assistance. He was great!!