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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

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Showing 181-190 out of 6255

CH

Chris Hartley

10/07/24

5 out of 5

great working with Maksym

great working with Maksym, very patient and explains the process very well.

C

ClipJoint

10/07/24

5 out of 5

Very easy process to transfer services…

Very easy process to transfer services from AT&T for Nextiva. The savings is tremendous and I am very happy I switched.

KT

Kennedy T

10/07/24

4 out of 5

Overall great service!

Working with Maryan was easy! She made the process go very quickly, and would repeat herself when I was not understanding. She had great patience with me when I had become frustrated with some concepts. She made sure I understood fully before moving on to the next set up step by providing examples to help. The ONLY reason I took a star off, is due to the line of communication being hard to hear.

MB

Michelle Bell

10/04/24

5 out of 5

Concerning Arlan @ AR case number…

Concerning Arlan @ AR case number 03795307 This customer service experience with Arlan is one of the best I have had in quite a while. While buying a new business, this was the easiest account transition by far. I left the call completely satisfied and confident that I could handle my account. His English was excellent and easy to understand. Never once did I have to say "Could you repeat that?" Everyone needs to learn English as well as Arlan has. Great Job!

LB

Lydia Boronina

10/04/24

5 out of 5

Professional Customer Service

Date of experience: October 04, 2024

DJ

Delois Jennings

10/04/24

5 out of 5

Customer service patience in assistance…

Customer service patience in assistance in setting up

P

Pete

10/04/24

5 out of 5

Leo was very helpful and made the…

Leo was very helpful and made the process easy

DR

Deborah Rossiter, Sole propris

10/03/24

5 out of 5

Had a wonderful experience with…

Had a wonderful experience with Vladimir. He was a great representative. He was kind and patient as well as extremely professional. He went step by step to teach me all the assets of my phone.

G

Gerry

10/03/24

5 out of 5

Machele Couch was fantastic

Machele Couch was fantastic! Truly professional and very helpful. She was more helpful than the previous 3 people I spoke with before her. Very knowledgeable.

RB

Robert Beaver

10/03/24

5 out of 5

The representative did a great job…

The representative did a great job getting us setup and running. She remoted onto my computer and showed me how to perform many of the tasks. We are porting our phone numbers over at this time and will go live in a week.