Nextiva Reviews in March 2025: User Ratings, Pros & Cons

She just listened and did as I…

She just listened and did as I requested without trying to convince me to change my decisions. She was able to reduce my fees due to a very discouraging experience with Nextiva that created huge implications for my business over several weeks.

Review for Nextiva Support - Anya

Account; 5492102 Case #: 03836832 I recently had the pleasure of working with Anya Fox from Nextiva's support team, and I couldn't be happier with the service I received. Anya was incredibly friendly and quick to help in every way she could. I accidentally cancelled my account a bit too soon and needed assistance getting my numbers back. Even though we cancelled the service because we weren’t utilizing it as much as expected, the support here has always been fantastic. Anya went above and ...

Sales was very helpful

Sales was very helpful. My onboarding person was supposed to know everything about the SMS registration, but some of the requirements seemed new to her.

Leo was great.

Leo was great. He heard what I wanted to accomplish, was direct with his questions and did not drag out the process. He was personable and human. Nice job.

How business should be done

Leif and Maryna gave me above and beyond customer service and support. Great job!!!

He is really helpful

He is really helpful

Great sales call

Great sales call, long set up but effective

Luis was very helpful and positive

Luis was helpful, patient, and conscientious, and had a very positive attitude. I really appreciated this during my call with him as it helped me feel confident that he was actually listening and would be able to help me. My needs were complex and he was able to answer all my questions and ensure things were properly handled. Wonderful experience to be assisted by him! Thank you!

Professional

Leo, Was very professional, easy to talk to, very helpful and quick to resolve the issue at hand.

Anya was great and super helpful!

Date of experience: October 16, 2024