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9.6

Spot Score

Nextiva - Call Center Software

Nextiva Reviews in March 2025: User Ratings, Pros & Cons

Empowering businesses through advanced communication solutions.

4.4

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Starts from $18.95/User/Month when Billed Yearly

Nextiva Reviews & Ratings

4.4

Very Good

Based on 1473 ratings & 6255 reviews

Rating Distribution

Excellent

(5081)

Very Good

(612)

Good

(151)

Poor

(70)

Terible

(341)

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Showing 101-110 out of 6255

ES

Employee Stage One

10/25/24

5 out of 5

Zyndell was extremely helpful

Zyndell was extremely attentive, understanding, and understand. She listened, paid attention, and understood my issue and helped me to the best of her ability. Truly the best customer service experience I've had in a long time. Thanks Zyndell!

KL

Krista Loye

10/25/24

5 out of 5

Glad we made the switch

We became very frustrated with the hiccups our previous carrier had with regard to the SMS approvals. It took nearly a year to finally get approved. We decided to make the switch and the process was smooth and we are finding this platform is more user friendly and our SMS was approved in a couple weeks.

J

Jarrod

10/23/24

5 out of 5

Leo L. is the man

I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.

GR

Gerard Ruff

10/23/24

5 out of 5

The team is very knowledgeable and…

The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.

CW

Charlie Williams

10/23/24

5 out of 5

Paige F was very kind and helpful!

Date of experience: October 23, 2024

GR

Gerard Ruff

10/23/24

5 out of 5

The team is very knowledgeable and…

The team is very knowledgeable and personable. Each step the way they have been available to explain the Nextiva system and benefits.

J

Jarrod

10/23/24

5 out of 5

Leo L. is the man

I have spoke with several Nextiva representatives' today and Leo L. was the only representative that actually listened to my concerns and went above and beyond to find a resolution. Leo L. was extremely courteous and polite during my interaction with him. He is an outstanding example of what a costumer service agent should be.

CW

Charlie Williams

10/23/24

5 out of 5

Paige F was very kind and helpful!

Date of experience: October 23, 2024

BS

Becky Smith

10/23/24

4 out of 5

The transition to Nextiva went fairly…

The transition to Nextiva went fairly smoothly. It took some time for me to get used to the terms and how they differed from my previous service, but once that was done, all good.

MM

Michael Mitchell

10/23/24

1 out of 5

terrible first experience can I get my money back.

I had a very bad experience with Ooma and I heard Nextiva had such great service. My phone was setup this morning and unfortunately my "800+ number is listed but it was not connected and I cannot receive calls on it. I cannot find a phone number for your service department (you are just another phone company that does not want to talk to their customers over the phone.