Netomi Reviews in January 2025: User Ratings, Pros & Cons

"Easy AI Implementation for Rapidly Scaling edTech Startup"

What do you like best about Netomi? At the time I began working with Netomi, I was a member of a small Customer Success team at a rapidly scaling edTech startup with 30M+ global users. By the time our AI was up and running, I had been promoted to Head of Customer Success. Managing Netomi was an integral step to acheiving this promotion, as the team's effort had exponential effects on the entire support organization. Within weeks of implementation of the beginning stages, we had boosted ...

"Netomi Review"

What do you like best about Netomi? Our Netomi partners have worked together with us to achieve: - Bot scaling to handle 5x increase - New analytics to better predict or react to changing market conditions - Support and training from the Netomi team in ramping up new product owners What do you dislike about Netomi? Being a very supportive vendor, there is an opportunity to push innovation in the AI space for our business. What problems is Netomi solving and how is that benefiting you? Covid ...

"Excellent customer care automation"

What do you like best about Netomi? We're using Netomi's AI for our email support. We've reduced our response time which has led to an increase in CSAT while saving us money. What do you dislike about Netomi? We haven't experienced anything as of now. What problems is Netomi solving and how is that benefiting you? We see a spike in support tickets volume during our peak season. With Netomi's customer support automation, we've drastically brought down the response time without hiring ...

"Excellent, incredibly helpful and friendly"

What do you like best about Netomi? Netomi studio and the team were excellent and incredibly helpful. Our weekly meetings and targets have been met with great results and look forward to using Netomi more and more in the future. What do you dislike about Netomi? The only improvement that could be made is on the AI Chat Studio; when amending a chat query, if there is a way where you can move a text box around rather than having to start again . What problems is Netomi solving and how is that ...

"Netomi Chat Bot is awesome!"

What do you like best about Netomi? The team is awesome - very knowledgeable and quick to respond and help, they also try to think outside of the box and suggest a solution that might not be immediately available. The product development is also pretty fast. What do you dislike about Netomi? Nothing comes to mind. All issues that rises are resolved in a timely manner What problems is Netomi solving and how is that benefiting you? The goal is to provide our users with a fast reply to their ...