Netomi Reviews in January 2025: User Ratings, Pros & Cons

"An amazing service!"

What do you like best about Netomi? The team at Netomi set the tone for what to expect in their products. Working with them has been a pleasure every step of the way and thus far the software has kept up with everything we've thrown at them. What do you dislike about Netomi? Our team at Netomi has changed a bit over time and I think perhaps a bit more communication around those changes would be beneficial. Recommendations to others considering Netomi: Think big! What problems is Netomi ...

"Our relationship is pretty great"

What do you like best about Netomi? The attention from your support and product team. The best feature is not a feature, it is Studio's UI. I use the reports page the most. What do you dislike about Netomi? I think that we could have more details and options for the reports/dashboards page What problems is Netomi solving and how is that benefiting you? We are looking for our CX's scalability

"Call deflection and guest experience"

What do you like best about Netomi? Netomi has been a spectacular partner the past three years; they have been proactively pushing and innovating to increase the number of calls our bot can deflect, but also where we can create better guest experience opportunities. Over this summer, our contact centre traffic increased by 5X and Netomi's AI helps us handle spikes with ease. It also provides us with analytics allowing us to understand changes in the market and content management system, ...

"Transforming Customer Support through AI Technology"

What do you like best about Netomi? Out-of-the-box integration with a variety of CSM Tools (Zendesk, Gladly, etc.). The team also offers a straightforward and user-friendly interface that our team can use to personally optimize the BOTS, as well as create new intents for seasonal queries. What do you dislike about Netomi? OOTB reports and analytics provides great insights but would be better if can be customized to match the clients reporting needs. Phone Bots would also be a great ...

"Leadership is thrilled with the Support department. Big things are happening thanks to Netomi."

What do you like best about Netomi? Netomi has revolutionized the way our leadership team views the customer support department. We are a fast-growth company and ticket volume surges are a common occurrence. So much of the day-to-day used to be about solving the same types of questions over and over. With Netomi, we’re finally able to breathe. The work that I do has massive business implications, which are celebrated by the organization at large. Training our AI to resolve and deflect ...

"Great product and great working with these guys!"

What do you like best about Netomi? The product, the teams attention (Brandon, Dylan, ...). Their availability and their results! What do you dislike about Netomi? Nothing! The product is great and it's so easy to work with the team. What problems is Netomi solving and how is that benefiting you? We were scaling a start-up in a moment of 1000% growth. Their product was essential to keep a good level of support.

"Excellent!"

What do you like best about Netomi? All account representatives that have been assigned to our account have been extremely accomodating, hands-on, and helpful. What do you dislike about Netomi? It has been difficult for our team to see quick progress due to low volumes. What problems is Netomi solving and how is that benefiting you? Though our volumes are low, Netomi has helped us to reallocate resources that were previously used for live chat to email/phone.

"Great product, fantastic team!"

What do you like best about Netomi? The Netomi team provided outstanding support through the entire process - from sales to implementation to launch, they were with us every step of the way. The product itself was a great addition to our self-service model, allowing us to provide consistent, accurate help to customers for common questions, right when they needed it, and our support team could focus on the challenging, out-of-the-box issues. What do you dislike about Netomi? Initial ...

"Strong contender in chatbot space."

What do you like best about Netomi? Support and handholding is superb. Post deployment they provide weekly sessions and insights as to how the chatbot is performing and how it can be improved. Can be integrated to different platform such as Zendesk. End-to-end ownership of issues is commendable where they will reach out to yur ticketing platforms just to get issues resolved. What do you dislike about Netomi? Too many changes lately in terms of account support group, but good thing is that ...

"Helping us with email deflection. Improving our KPIs regarding response time & average handling time"

What do you like best about Netomi? - Support from the team - Data-oriented tips - Business-wise goals adequation to the project What do you dislike about Netomi? More insights from other companies can be beneficial, checking the processes and use cases that can be similar. Recommendations to others considering Netomi: Having a place to track KPIs constantly has helped our team to improve our actions to take. What problems is Netomi solving and how is that benefiting you? - Decrease of ...