NetBase Reviews in April 2025: User Ratings, Pros & Cons

Vital to knowing what your audience wants!

What do you like best? It amazes me how NetBase's software can track real time sentiment of a brand. With NetVase we are able to shift and adapt to our consumers needs within seconds. Thank you, NetBase! NetBase is such an incredible company! What do you dislike? Will have to think about this one a bit more. I really like the fact that NetBase's team is always available when I need them. It really helps me with my job! Recommendations to others considering the product: If ...

Almost too good

What do you like best? NetBase is a very robust social analytics tool that's entirely customizable for all of your bespoke needs. We use it for campaign analysis. What do you dislike? There are so many capabilities it can be hard to keep track of everything it can do. And it can take a fair amount of time to learn. Recommendations to others considering the product: Watch every video, use your support network to learn how best to use the product. Keep using it so you don't ...

Netbase, A tool for understanding

What do you like best? The ability Netbase provides to track the overall emotion and perception of your brand if unparalleled . It helps you getting some in depth insight. Themes very useful filters for the information once its pulled what you need and you want to look at the specifics What do you dislike? Even thought the tutorials are very helpful, sometimes it's not as straight forward as you'd like to. you could easily get confused with terms such as: Primary terms, ...

Amazing Customer Service, Fast Insights

What do you like best? I've used many social listening tools, but NetBase has been by far one of the most intuitive and exemplary solutions. We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is AMAZING! What do you dislike? This tool is best suited to find audience and conversation insights but needs a little more work on the measurement piece. Nonetheless, I have truly enjoyed using this great tool! ...

Netbase is a powerful tool that helps our company deliver powerful social insights

What do you like best? The ability to quickly query any topic of information we need from a vast pool of conversation topics. What do you dislike? It is not immediately intuitive how long it takes for a topic to build. What problems are you solving with the product? What benefits have you realized? We have been working to advise on social topics where timeseries plots and sentiment from a platform that provides quick turnaround times have proven most useful.

In-Depth Social Listening Platform

What do you like best? Netbase offers a giant amount of filtering options that allow very precise metrics, as well as an easy way to find a specific post or group of posts to tell a story through social listening. What do you dislike? Sometimes there are so many different ways to splice the data, it gets overwhelming. Netbase is almost moving too fast for me to keep up with everything the platform can do. What problems are you solving with the product? What benefits have you ...

Uncovering Insights

What do you like best? I love that Netbase allows you to slice data so many different ways. The number of different filters are your disposal is amazing. Really helps to get to narrow in on what you're looking for. What do you dislike? I think that the system could use an overhaul in terms of aesthetics. Some of the functionalities, like the dashboard, seem pretty lackluster. I also would love to see the ability to categories saved analyses into different folders. Would make it ...

Helpful Team, Good Tool

What do you like best? Netbase makes it easy to do my job as social media manager; whether it's writing briefs, dreaming up campaign ideas, or monitoring our brand or certain search terms on social. What do you dislike? The tool can be difficult to use at times and sometimes the sentiment will classify something "negative" when it is in fact positive. The sentiment usually took tuning. What problems are you solving with the product? What benefits have you realized? The main ...

Netbase - quality insights, but there is a learning curve.

What do you like best? Create great dashboards relatively easily. Our best look social/pr/web response. What do you dislike? Relatively hard to navagate and find exactly what you are trying to determine. What problems are you solving with the product? What benefits have you realized? Sentiment, typical keyword terms and many other metrics have been quite helpful in determining strategy.

Netbase is somewhat clunky, but powerful

What do you like best? Boolean capability, support team is helpful What do you dislike? Inconsistent info regarding Instagram/FB data changes, limited by Twitter decahose and other data limitations, geofencing is not standard Recommendations to others considering the product: The learning curve is steep. It's not super user friendly, but powerful when used correctly. What problems are you solving with the product? What benefits have you realized? Social intelligence ...