NetBase Reviews in April 2025: User Ratings, Pros & Cons

A fantastic product backed by excellent support.

PROS & CONS What are the best aspects of this product? For more than a decade, it was a pleasure to be have taken part into the evolving social intelligence field. NetBase has shown its capability beyond just a social intelligence tool. So far, it offers some worthy functionality in today's market. This includes city geography and metro-level, cross-tabs, automated alerts, and Brand Passion Index. What aspects are problematic or could work better? In itself, the platform is sound. ...

Simple yet powerful tool

PROS & CONS What are the best aspects of this product? I love how simple this platform is, everything is in one place, clean and easy to use. When I need something all I have to do is to enter into the query and the info is there, without waiting too much, the products I have used are way more slowly. Also, I love the visuals within the dashboards, showcase data is clear and in organized, charts are extremely useful if you know how to use them ( don’t worry, the product is easy to ...

Comprehensive social listening tool

What do you like best? NetBase provides a great source of online and social data, one of the most comprehensive social listening tools I've used. What do you dislike? Learning curve for the tool can be a bit steep but once you get the hang of it, it's smooth. What problems are you solving with the product? What benefits have you realized? Using data to find insight around a topic

Sun operation is vital for the brand

What do you like best? I like the ability to convert the data into understandable graphs that can be passed on to the client to help direct a strategy discussion. The NetBase team has been very useful from the beginning as it has set up our team so that success is the best to demonstrate the operation to our client. Netbase has also allowed us to track events, campaigns and crises like we have never been able to. Being able to capture screenshots and display individual tweets or social ...

A great social listening tool

What do you like best? NetBase is very easy to use, it's a very intuitive tool, the topic set-up and cleaning is very effective using this tool. It also offers unique selling points particularly valuable for niche brands and new concepts targeting specific segments and audiences: Audience3D and Passion Intensity Index. The team at NetBase is also very helpful and always keen to help and provide us with advices on how to improve our topics, themes and analysis What do you dislike? ...

Netbase is one of the most valuable social tools I use

What do you like best? I tracks everything! I can create a topic about anything and track down what people are saying very quickly and easily. The built in tools for analyzing are deep and easy can answer any questions I have. What do you dislike? Building a topic is time consuming and labor intensive, any way for the tool to help or make suggestions would help remarkably. You really have to know what you are looking for and where to look sometimes. Recommendations to others ...

A must-have for any brand with a focus on voice of the customer

What do you like best? The overall simplicity and ease of use; self-help library of resources; ability to leave annotations on timeline for noting key events in the instance of spikes or drops in conversation volume, sentiment score or passion intensity. The tool is very robust for storytelling, and offers a wide variety of metrics for which to measure across. Most importantly, our stakeholders in the organization can view the information in a manner that they can understand, without ...

Powerful tool to view your brand perception.

What do you like best? The ability to gather information from most of the social platforms as well as websites and blogs and building dashboard out of it What do you dislike? Netbase can sometimes feel like you're just seeing the top of the iceberg without being able to see what the iceberg looks like and what it contains. Recommendations to others considering the product: If you want to get an overview of your brand and notification whenever something happens this is the ...

Most complete Social Analytics tool out there!

What do you like best? I am impressed by the data quality, completeness of the data and of course the great customer support of Netbase. We have compared many different social media data providers. Netbase came out on top of the list because of these elements. I also really appreciate how the customer support team (Jackie and Marianne) thinks along about finding a suitable solution to our challenges. What do you dislike? This is not specifically related to Netbase, but to the ...

Best social listening tool for an agency

What do you like best? I love how quick netbase is to get me to an insight. You don’t need to invest much time in the set up of your queries since you have the opportunity to filter in or out almost everything while doing the analysis. User interface is by far the best one I tried (ch, brandwatch, syntesio, talkwalker, social studio etc...) What do you dislike? It is not cheap, but you need to pay for quality Recommendations to others considering the product: If you work in ...