NetBase Reviews in April 2025: User Ratings, Pros & Cons

Used NetBase for Years!

What do you like best? Our agency has used NetBase for years now! We perform a thorough audit of social listening tools every year to ensure we are using the latest and greatest, and NetBase tops our list every time. The user interface, data access and overall capabilities are unmatched. What do you dislike? There isn’t much I don’t about NetBase. Of course we all wish that social platforms were starting to restrict their data, but NetBase is at the forefront of communicating with ...

Great advanced analytics social media monitoring too

What do you like best? NetBase is a great tool for a variety of earned social media analytics projects. It's strong in social listening but also discussion analysis and topic identification. The filters assist in narrowing broad discussions. The timeline aspect allows users to see when and how often brands and topics were mentioned. What do you dislike? There is a complexity in set up. Also to get the most out of the tool you should have a dedicated analyst otherwise it may be ...

Great time at Netbase Live LA!

What do you like best? I liked hearing how different people used the tool and connecting with local media executives. What do you dislike? There are so many good sessions that sometimes I'd like to go to both that are at the same time. What problems are you solving with the product? What benefits have you realized? We're using netbase in all phases of a client relationship - from pitch process to client reporting to identifying white space.

Netbase is my preferred tool for social listening and audience analysis

What do you like best? The ability to track owned versus earned media (Converged metrics), variety of filters, and the dashboards are user friendly. In general, Netbase's user interface outperforms other tools. I feel the data comes to life quicker within Netbase. I also always find their annual conference to be extremely helpful in connecting with professionals and gaining insights on best practices. I highly recommend attending a conference. I always leave with fresh new ideas on how ...

Great Comprehensive Monitoring & Listening Tool On The Market

What do you like best? NetBase is a great tool for monitoring and listening to your brand on an ongoing basis. Filters and themes help you slice and dice the data so you can really dig into the information. Additionally, NetBase provides certified themes that contain industry or category related keywords to help you further analyze the data as needed. Lastly, the account team is the best as they are always willing to help setup dashboards, analyses, audiences and even talk through ...

Nothing but praise for NetBase

What do you like best? NetBase is a very easy to use tool. I’ve trained countless users at my company and have never received any negative feedback regarding ease of use, functionality, dependability, etc. The team at NetBase not just preaches a partnership with their customers, they truly mean it. What do you dislike? I’ve been using the tool for almost 4 years and honestly haven’t had any issues. No performance issues, nothing. Recommendations to others considering the ...

An intuitive and effective social listening platform

What do you like best? Netbase is easy to set up and easy to use to identify key conversation drivers around all online and offline marketing activations. What do you dislike? Due to sampled Twitter results (10%), for topics that have less volume, you are able to see very little verbatims. Recommendations to others considering the product: The team is engaging and will work to make sure the transition to their platform is seamless. What problems are you solving with the ...

An Invaluable Tool for Researching, Ideating, and Reporting

What do you like best? I've used the majority of the social listening tools, and NetBase is simply the best. The interface is intuitive, the information is invaluable, and the customer support team is incredible. What do you dislike? The only disadvantage of NetBase is the same one that other tools face: changing API's. When companies restrict access to their data, it can be frustrating. That said, NetBase works closely with the social platforms and is quick to develop solutions ...

Deep analytics capabilities within an intuitive user interface

What do you like best? NetBase provides multiple methods for creating filters and themes, in order to segment your data with great precision. It's easy to get started with creating topics for new brands and competitors. I also like the many dashboard templates that provide great ideas for customizing our own dashboards. What do you dislike? Sometimes sampling through the decahose can miss some of the more valuable posts. Understandable though that you can't look at every single ...

Social intelligence tool

PROS & CONS What are the best aspects of this product? This an intelligent and intuitive platform I have ever worked with. It provides great insight that we couldn’t be able to get without it. It is time saving-product, and helps us to reduce hours of manually analyzing comments and posts from every online source. We use the word clouds so we can combine them into the presentations. Thanks to its features we are able to dig deep into each comment in order to turn negative ones into a ...