NetBase Reviews in April 2025: User Ratings, Pros & Cons

I use netbase as a social strategist at OMD

What do you like best? The simplicity of the platform. Everything is very clean and easy to use for quick listening needs. I love that when I need something quickly I can enter in the query and the information populates quickly with no lag time. Sometimes with other platforms there is a huge delay and if I need something fast It becomes a waiting game. The visuals within the dashboard are great. Charts are very useful and showcase data in a clear and concise manner without any ...

Amazing

What do you like best? Geo targeting and references from brands. What do you dislike? Complete list of urls, we are not able to see the complete list of urls from the mentions. Recommendations to others considering the product: Ask first about facebook reach What problems are you solving with the product? What benefits have you realized? Time to market analysis and sentiment studies

NetBase

What do you like best? NetBase is great for social insights and listening. We love the interface and the tools assist us in providing high quality analysis to our partners. What do you dislike? We tend to tag our sentiment by hand because the NLP system doesn't always provide an exact picture, but overall it is superior to other products. Recommendations to others considering the product: We love our support contact. She is very helpful whenever we need a quick fix or if we ...

Seeing Through a Special Lense

What do you like best? What I like most about NetBase is its ability to let me and my team see and learn how our consumers interact and discuss our brand. With this information happening organically, without our influence, we get an unfiltered scope of their needs and opinions. The various widgets provided help our team build a concise summary of social conversation. What do you dislike? I dislike the tools inability to grasp the latest information from social platforms such as ...

Great tool and easy to use

What do you like best? I love how easy it is to set up queries in Netbase What do you dislike? Sometimes the include/exclude terms can mess up the overall query I am trying to build Recommendations to others considering the product: Definitely go for it if you're looking for a tool that is straightforward and versatile. Building queries is not as complicated as one might think; don't overthink them - sometimes less is more. What problems are you solving with the ...

Simple, enriched with key data points

What do you like best? Dashboard and the way they have segmented all the key data points. Last but not the least prompt response from Netbase team What do you dislike? Sentiment tool and lact of FB integeration What problems are you solving with the product? What benefits have you realized? Analyzing social landscape, competitor analysis and finding key content buckets and ideas

Great agency listening tool

What do you like best? Access and overishgt into trends, but also easy to drill down to a granular level. For high volume clients, this is a great tool to gain insight into overall conversation. What do you dislike? Sometimes I find it hard to pinpoint what has caused a spike in conversation -- I can't find a similarity (klout, level of engagement) that causes a spike. For example - a random Tumblr that mentioned one keyword shows as a huge spike. Sometimes it is difficult to ...

I'm mainly a new user, but I liked what I've experience with this product so far.

What do you like best? The fact that we can create reports, and compare Topics between each others. What do you dislike? That we can't compare a same Topic in different timeframe. Recommendations to others considering the product: On our end, we often compare a same Topic, but in a different time frame. It could be really useful to give us the opportunity, for example, to use the Topic Comparison option, but with a different time frame. What problems are you solving ...

Netbase Review - Easy to use tool that can be used for anything

What do you like best? User interface makes entering queries extremely easy. The interface in which data is displayed also makes it simple to put into presentations. The UI is simple enough that tech illiterate people can understand broadly how the query is constructed and what to change. What do you dislike? Takes a long time to get rid of spam posts. Has difficulty distinguished common word brand names (e.g. Coach brings up sports queries) and ebay auctions. Recommendations ...

Great tool for conversation tracking

What do you like best? The tool is great for tracking conversation volume. I especially like that the conversations can be extracted for evaluation. One particular capability I enjoy is viewing which posts are gaining the most traction surrounding a topic of choice, which can then be used to show examples of user-generated content. In addition, differentiating between owned and earned content is great. What do you dislike? One drawback, is that whenever I would apply a language ...