NetBase Reviews in April 2025: User Ratings, Pros & Cons

Netbase is the best-in-class social listening tool I've used

What do you like best? They provide so many different ways in which you can analyze the data. As long as you have in-depth training of what the tool provides the power to uncover rich insights is at your fingertips. I like the unlimited number of topics and themes and how you can get creative with them. Love how you can create an authors-based theme to gain deeper insights into their behaviors outside of your brand space. What do you dislike? I don't have anything in particular ...

Netbase Review

What do you like best? My favorite part of Netbase is the charts that the platform generates. It's good to use those chards and word clouds in decks for internal and external use. What do you dislike? It's hard to figure out the right way to search for something. I've had to play around a lot to figure out of I should use just "primary" terms or if I should use both primary and secondary terms when trying to figure out results. What problems are you solving with the product? ...

The most robust social listening tool aroun

What do you like best? Really powerful tool that goes deep into the data. What do you dislike? Could have a quick and fast mode where you can check a keyword without the need to setup a new topic. What problems are you solving with the product? What benefits have you realized? . Consumer insights . Consumer conversations and topics . Unerthing behaviour and attitudes . Mapping consumer segments . Track advertsing campaigns . Attribute and measure KPIs

Great social listening tool

What do you like best? NetBase is a great tool because there are so many ways to analyze the data the platform pulls in from all across the internet. My client is particularly fond of the extensive word clouds and net sentiment features. These analyses allow our client to quickly understand how the brand is being talked about, and how the internet is feeling about the brand, at any given time. What do you dislike? NetBase is pricey but definitely worth the cost. What problems ...

Netbase: easy and effective

What do you like best? I like that Netbase is based around Natural Language Processing which is almost critical when you are trying to analyse large pieces of text. Secondly, the dashboard is easy to use and is great way to talk about a client or planning team through the detail. Finally, Netbase is continually developing in terms of the offering that they have from the sites that are analysed to being able to understand images. What do you dislike? The only downsides to Netbase ...

Netbase is a Great Tool for Social Listening

What do you like best? I do like the social listening aspect of Netbase. It's easy to see the positive and negative sentiment and other areas a brand needs to work on. From an agency standpoint, I find it extremely helpful to research the short comings a brand has with their online presence for pitches. What do you dislike? I don't like how complicated Netbase is. It's not as self-explanatory that I'd like it to be. You do have to watch some tutorial videos to understand the ...

A great way to learn more about social chatter

What do you like best? There is not one specific thing that I like best about Netbase, I'm a researcher and Netbase is my favourite tool to use to do this research. I try and use it for my clients wherever possible as it is just so insightful and you can tell clients things they genuinely wouldn't know otherwise. What do you dislike? There are some functional issues- although none I can think of off the top of my head. It's things like when I'm using it I wish it could combine two ...

Research and social analytics.

What do you like best? Easy to use UI makes it simple to set up topics. What do you dislike? The tuner feature could be a little more fleshed out - a lot of the categories feel redundant so if it was possible to combine them within the Tuner it would make this feature slightly easier to use. What problems are you solving with the product? What benefits have you realized? Customer identification - helping clients connect in a more meaningful way with their audiences.

Great for Social Listening

What do you like best? Format of the tool is very well laid out and makes it easy to use. Love the many different word cloud options they provide. The crosstab feature is very useful for doing successful competitor analysis when paired with created themes. Being able to create dashboards allows for quick and easy client ready reports What do you dislike? I wish I had more flexibility with the time, that it was easier to drill down and look at posts only occurring on Mondays and ...

Social Media Analyst

What do you like best? In my opinion Netbase is the best social analytics tool in the market. It's the best in accuracy as well as depth of information and can provide me with any answer I need. What do you dislike? It can do pretty much anything, which creates challenges training new staff or getting started on the tool. Though Netbase commit a lot into their onboarding process which helps with this. Recommendations to others considering the product: Will require ...