NetBase Reviews in April 2025: User Ratings, Pros & Cons

Usable, but not the best solution out there

What do you like best? I liked Netbase's standard filters or "Themes" as they call them. It allowed you to apply a generic theme over the data you've pulled in. What do you dislike? I disliked the sampling functionality that Netbase employed to allow their tool to run faster. It came up short in allowing me to fully understand conversations and see individual mentions. What problems are you solving with the product? What benefits have you realized? We were able to do basic ...

Social Listening indepth

What do you like best? The tool allows for a deep dive in conversations and mentions while providing the topic wheel which tells me what sentiment is driven by what topics. What do you dislike? It is limited by the sources they crawl and has a difficult Boolean query creation What problems are you solving with the product? What benefits have you realized? Insight creation for the marketing effectiveness of campaigns. Quick, efficient, easy to set up

Easy to use, hard to action on

What do you like best? very easy platform to use and quickly pull what's needed What do you dislike? it can be hard to determine what to actually do with the data Recommendations to others considering the product: Ensure you have a good plan for how to use the data before going into the tool to begin mining for insights. There are certainly lots of options available, so having a hypothesis before beginning can really help improve the quality of what's pulled! What ...

The most cutting edge social analytics tool I've used

What do you like best? Netbase has a user-friendly interface that doesn't sacrifice any of the complex analytical tools that an experienced social analyst needs. They are constantly updating the tool with new and better features. What do you dislike? Netbase's historical data only goes back one year for the full Twitter stream, but you can go back to over two years with a sampling. What problems are you solving with the product? What benefits have you realized? ...

Great for In-depth and Micro Level Insights

What do you like best? Amazing capability for working with micro-level insights What do you dislike? Limited ability to filter/ modify the keywords while working What problems are you solving with the product? What benefits have you realized? Business trends, special event monitoring, brand performance

Love them

What do you like best? Very easy to use. Very intuitive. We learn a lot about consumer conversations and the gap in a market place our client can fill. What do you dislike? It heavily weighs twitter over IG when we know that IG use is growing and twitter is declining. They also don't monitor Pinterest Recommendations to others considering the product: No platform is perfect but the customer service with NetBase is off the charts amazinf What problems are you solving ...

Great Tool With a Learning Curve

What do you like best? I enjoy that I am able to analyze different companies using tools offered by Netbase. I frequently create new topics and then analyze on a yearly, monthly, and quarterly basis. It is also easy to look at sources and popular sentiment and I use this frequently. What do you dislike? I would like in demographics to be able to easily specify that I only want to gain information from a certain country or even just from a specific state. This would better help me ...

Cool Product

What do you like best? Super interesting to see a somewhat real time capture of what is said with your brand. Very useful to gauge brand health. What do you dislike? User interface is somewhat difficult to use What problems are you solving with the product? What benefits have you realized? We are using this for a social listening too, and it is nice to see where we need to improve on as well as where we are strong.

I had a good experience

What do you like best? I would like that I can use with facebook What do you dislike? I would like to have greater integration with facebook, because our country is a social network too Expocision in the country Recommendations to others considering the product: It was hard to link to facebook What problems are you solving with the product? What benefits have you realized? investigate the momentum with our publications on social networks and achieve measure each of ...

Visually Stimulating and Informative Social Analysis Platform

What do you like best? There are several nifty qualities in visualizing the data that I enjoy using. The charts displaying time/week engagement are concise and easy to read. The word bubbles always engage our clients as well as top postings. I also appreciate the dashboards as they are an easy and quick way to present data to a coworker or manager. What do you dislike? Most of the social pull is based on Twitter feed rather than Facebook or other social feeds. It would be great to ...