NetBase Reviews in April 2025: User Ratings, Pros & Cons

An insightful tool that offers a holistic view of conversations online

PROS & CONS What are the best aspects of this product? You can get a holistic view of a conversation online through NetBase. Even though you will have to run multiple keyword sets, the final product can provide valuable insights if you if you know how to use it. What aspects are problematic or could work better? You can't get a full picture without supplementing it with other tools since it doesn't automatically pull in content from source such as Facebook, LinkedIn,etc. all at ...

The best social listening tool I've ever owned.

PROS & CONS What are the best aspects of this product? They offered me a number of ways in analyzing data. As long as you've gone through comprehensive training on what the tool is offering to unearth marketing insights. I love its unlimited themes and topics. You learn to be creative with them. What aspects are problematic or could work better? There's nothing specific that I hate. But if there's one aspect that social listening tools can do is by segregating data that remains ...

There are many things to like about NetBase

PROS & CONS What are the best aspects of this product? NetBase is more than social intelligence tool, it offers features that are best in the market today, metro level and geography to the city, inclusive of cross-tabs, brand-passion index and automated alerts. This platform is used by our account manager to our analyst team. Onboard is smooth, useful and detailed. I have feeling that the team behind NetBase really care about their customer’s needs, because they always take time to ...

Once you learn how to work with it you will experience great results

PROS & CONS What are the best aspects of this product? NetBase allows me to have a holistic view of the conversation. To uncover valuable insights you have to run various keyword sets, to remove things that are skewing so you can get the final product that if you know how to use it, it can be quite insightful. What aspects are problematic or could work better? In order to get full picture you need to supplement other tools, and this is because it doesn’t pull in all of the Likedln, ...

Can’t live without it

What do you like best? It is so easy to set up a dashboard to listen in on any social conversation you’re looking for. What do you dislike? It takes a long time to learn what all you can do. The basics make sense pretty fast, but I wish it were easier to learn new tricks. Recommendations to others considering the product: Do the online video training before you start! You will be lost without it. What problems are you solving with the product? What benefits have you ...

My favorite tool for my research work

PROS & CONS What are the best aspects of this product? There is not one specific thing that I like best about NetBase, Nevertheless, NetBase is my favourite tool to use to do my research work. I try and use it for my clients wherever possible as it provides very insightful data and you can tell clients things they genuinely wouldn't know otherwise. What aspects are problematic or could work better? There are some functional issues- although none I can think of off the top of my ...

Netbase is an adequate social listening tool

What do you like best? If you have some of the more premium features, Netbase is great for doing quality social listening that will yield quality data. What do you dislike? If you have the basic paid plan without all of the extra bells and whistles, Netbase feels not as useful and the data seems limited. Recommendations to others considering the product: If you work at an agency and have the budget for a social listening tool, Netbase is a good choice. What problems are ...

The best so far

What do you like best? I liked that Netbase acted like a search platform for an analyst and what I mean by this is, It was so easy to use. Setting up a topic to search for was like plug and play where the tool searched social platforms historical data up to 24 months and segmented the data for you into easy to read infographic breakdowns. Scoring the conversation based on weighted conversation and associated terms used in the sentence. So what it would do is identify users behaviours and ...

Love me some Netbase

What do you like best? Story scopes and sentiments, and hastag usage. What do you dislike? Would love more insights that provide more areas of opoprtunity for brands. Recommendations to others considering the product: I would recommend getting Netbase. What problems are you solving with the product? What benefits have you realized? Insights, strategies; helps uncover opportunities

Quality content but limited application

What do you like best? Netbase displays defendable data rather quickly. What do you dislike? It is tough to find applications for the social listening tool beyond demonstrative circumstances. What problems are you solving with the product? What benefits have you realized? We have used the tool to analyze potential partnerships and to help understand how the social universe is mentioning certain brands.