NetBase Reviews in February 2025: User Ratings, Pros & Cons

Netbase Customer Usability

What do you like best? What I most like about Netbase Quid is the possibilities the platform give to it users, making it easier to create analysis and generate insights for a business. Currently, we use Netbase in many areas of our Business and this is the reason why we are glad to have Netbase Quid as a partner. If I needed to choose one feature that I like best, would be the possibility of creating analysis on the conversation related to a brand/products within minutes because of the ...

Love the product and our account manager.

What do you like best? Our account manager is extremely attentive and responsive to our company's needs. What do you dislike? The cap on topics and results we can pull in for searches. What problems are you solving with the product? What benefits have you realized? We are using Netbase to help our clients discover how they fit into industry-specific topics and conversations. The benefits include reliable insights into both quantitative and qualitative metrics.

My Favorite Tool for Social Conversation Analysis

What do you like best? Ability to splice and dice social conversation data in an intuitive way within the "Analyze" tab. What do you dislike? No real dislikes. If I am being picky, I wish there was further ability to customize the x and y axis of dashboard charts. Recommendations to others considering the product: The NetBase 360 learning platform will teach you everything you need to know about the product! And if you still have questions, the support team is responsive ...

Informs, tracks, and gets us closer to the conversation in real time

What do you like best? The integrated features to understand consumer conversation o inform strategy and track performance/shift with new strategy What do you dislike? needing to analyze what's meaningful outside of the platform, after pulling the information What problems are you solving with the product? What benefits have you realized? Customer insights Competitive lanscape Unmet needs Ways in which to engage online & improve campaigns

NetBase Review - Social Chain Data Analyst

What do you like best? Helpful support staff that are quick to respond to help you get the insights you need. What do you dislike? The limit on historical Twitter data, paying extra for a history days quota on top of the annual fee is a bit steep and sometimes limits our work when it would be useful to have 100% of historical data but not useful enough to justify the extra costs. What problems are you solving with the product? What benefits have you realized? We use it ...

NetBase Quid is the tool for you to build personas & get accurate results for sentiment

What do you like best? Quickly understanding sentiment drivers of our audience towards a product launch or campaign. Looking at how followers interact on Twitter across competitors, talents, players, etc. AI is most developed from all social listening tools. The API. What do you dislike? Inflexibility of the platform. If you have used any BI tool or other tools within social listening, you will soon see that there are limitations in charting and dashboarding. Writing ...

NetBase is our go-to for social listening & monitoring

What do you like best? NetBase provides many ways to analyze and dissect data, with a broad range of filters that allow users to examine data across a variety of variables. It provides our teams with quality insights - both quantitative and qualitative. I think one of our most-used features is the cross-tab analysis, to assess share of voice across competitors and compare them across a number of topics across healthcare. Using this functionality also lets us see trends over time, and ...

Netbase analysis and data automation.

What do you like best? This is a platform that provides you with an analysis of social networks to drive your company to obtain the best results of the behavior of the audience, points of interest, so you can differentiate nuances and quantify them. You can create a constant workflow in your team and generate a greater experience for potential clients, increase your income and sales, as well as channel your work into what your clients are interested in. Its interface is good and easy to ...

Great platform for social media analysis

What do you like best? It is an incredibly useful tool, I like the many panel templates they provide, it also has the ability to divide the data into so many different segments, it also offers excellent diagrams and images, the interface is relatively easy to use, the reports are also very good. It is one of the most solid analysis tools of the moment, it is also easy to add a filter without having to start the process completely, the tool is continuously updated and is always in ...

NetBase Social Monitoring Review - Love, Love, Love

What do you like best? NetBase has so many amazing features that allow you to slice and dice data to determine valuable consumer insights. It also helps to allow for proactive and reactive digital brand strategy. What do you dislike? Not much that I don't like, TBH. My only issues are from the scope of features allowed through my company's contract with NetBase, but that's not something I can really change. What problems are you solving with the product? What benefits have you ...