NeoSound Intelligence Reviews in January 2025: User Ratings, Pros & Cons

"Very helpful for training our agents"

What do you like best about NeoSound Intelligence? NeoSound has assigned metrics to call batches including compliance ratings and quality score. This has made it very simple for us to extract relevant samples to train our agents with. We can look for calls that have a high compliance ratings and quality scores to help our agents understand the standards they need to meet, while calls with large amounts of silence or lots of emotion are calls we can use to train our agents to engage our ...

"Excellent Product for European Call centres"

What do you like best about NeoSound Intelligence? Empathy and Customer sentiment is missing in European call centres, and NeoSound's product offering/solutions/sentiment analysis hits bang on that problem helping call centre managers to identify the employee and train them adequately.