Navvia Reviews in April 2025: User Ratings, Pros & Cons

Our process design structure and success was radically changed. An awesome tool!

PROS & CONS What are the best aspects of this product? We love the comprehensive approach and structure involved in the software process design. Its ITL templates have been really useful. Training as well as customer support has been one of our best experiences. Their response time was quick. Support was excellent. They're expert using the tool and won't slow down to a stop until your problems are solved or you've successfully accomplished training. What aspects are problematic or could ...

Navvia for helping drive enhancements and proper documentation.

PROS & CONS What are the best aspects of this product? Navvia does its best to make sure documentation in processes/requirements/specs remain comprehensive. It also tries to keep them together logically while remaining effective. The tool doesn't entail us to be full-time experts in process documentation. At the same time, it ensures we're able to get things right. It has plenty of examples through templates and organized in such a manner to prevent missing out on essential elements. ...

A true foundation that documents our IT process.

PROS & CONS What are the best aspects of this product? Having process components readily available when you need it most. You're able to get plenty of details in terms of process attributes. These include procedures, outputs, metrics, RACI, policy, goals, and so on. It contains core software aspects in capturing when documenting the process. So when everything is done, the info is all there. What aspects are problematic or could work better? To be honest, there's nothing much to hate ...

A product that's innovative and different on its own.

PROS & CONS What are the best aspects of this product? Navvia contains a pre-made ITIL-compliant process templates. It can be tweaked to suit your the needs of your business rather than starting out from the very beginning. Its subscription comes with training courses that my team found very useful. What's more, the training is free of charge. Since the subscription contains limitless read-only licenses, everyone in our organization ca look into process documentation and make use of ...

A success story that involves the implementation of ServiceNow.

PROS & CONS What are the best aspects of this product? The Navvia team has great knowledge when it comes to IT Service Management. Thanks to them, our processes are now mature. We look forward to teaming with them as we carry out newer processes. Since making a move to ServiceNow several years ago, we've been engaged with Navvia consultatnts in helping us with a CMDB solution. This proved to be a useful tool in understanding our inventory (both software and hardware). We're able to ...

Brilliant software

PROS & CONS What are the best aspects of this product? Navvia offers great support. The tool's functionality is unlimited. I make use of this tool for creating Process Maturity Assessment as well as processing documents. There's no other tool like it in the market that does what I want in my job daily. Its ServiceNow-related process Documents are a huge win as we're heavily dependent on it. Having the ability to make custom-processed documents for our processes is a huge plus. What ...

Manager for IT service.

PROS & CONS What are the best aspects of this product? It's essentially a one-stop shop for processes. That also includes procedures and policy aspects. It keeps them all organized for you. So you won't need to. What's not to like about that? What aspects are problematic or could work better? The tool isn't as inuitive as initially expected. But once you have an idea on what should be done next, it's a good thing. Expect a learning curve. If you're the kind who doesn't use it all the ...

I've recommended and constantly been using Navvia whenever there's a chance for it.

PROS & CONS What are the best aspects of this product? It's very flexible and self-contained. It fosters a controlled environment that allows for extensive process management. It develops, modifies, and publishes processes according to customized or recommended practice templates. Carrying out maturity assessments via pre-installed or a custom assessment module. It also carries out audits of processes through its auditing tool in determining changes made to the process diagram/s ...

A true architect in the service management process.

PROS & CONS What are the best aspects of this product? Its online portal offers my team everything they need for creating physical and logical ITIL business processes. And that's a really great thing! Logical process models are being utilized in managing and organzing business processes. Meanwhile, physical models are used in configuring the ITSM tools as well as business process workspace templates. All positives for my team. What aspects are problematic or could work better? Its ...