MyLiveChat Reviews in January 2025: User Ratings, Pros & Cons

Love this chat software add-on

Love this chat software add-on. I have had no problems that others are describing and it was easy to install ... I use it during business hours everyday to communicate with customers interested in buying or following up on orders.

I love this for my small business

The software is easy to use. I combine it with the google analytics map. It allows me to connect with my customers immediately and get sales that I'd otherwise would have lost.

No Training or Support, Rude Customer Service

If I could give this company zero stars, I would. We have new team members that need training on the platform, and they've told us that they do not provide any training. How is that possible? You definitely have a sales team that walks people through it in order to get them to buy it, so how is there NO ONE that can help us? Their "customer support" avoids questions, directs you to email a manager named Adam (no last name, no phone number, who doesn't reply to repeated emails), and insists ...

This is a rubbish software

This is a rubbish software. DO NOT WASTE YOUR TIME!

Zero stars anyone

Zero stars anyone? I tried multiple times to get through to a person at multiple times though out the day and got absolutely no response. Waited as long as 45 minutes! (insert sound of crickets here). Not sure this business is still in business.

Unstable

In the middle of chat sessions with customers, we would get messages like " MyLiveChat has stopped working" or "Connection to the chat server failed. Trying to reconnect" or “Cannot Connect to the chat server”. We would basically be forced to close down and try to reopen. Reopening would have it's own set of problems - requiring us to download again. Totally losing our chat sessions (imagine how upset this would make our customers).If you are going to give them a shot, I recommend going ...