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MyFax - Fax Software

MyFax Reviews in May 2025: User Ratings, Pros & Cons

Efficient faxing made effortless.

4.2

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MyFax Reviews & Ratings

4.2

Very Good

Based on 1015 ratings & 604 reviews

Rating Distribution

Excellent

(551)

Very Good

(22)

Good

(8)

Poor

(1)

Terible

(22)

Expert's Review

MyFax has proven to be a reliable and customer-centric service over the past year, as highlighted by numerous satisfied users. The standout feature of MyFax appears to be its exceptional customer service, with multiple customers praising representatives like Elizabeth, Chris, and Nicoleta for their prompt and efficient support. Users consistently mention quick ...Read more

MyFax pros and cons

  • Efficient and responsive customer service team, providing quick and professional assistance.

  • Support representatives like Nicoleta L, Elizabeth V, and Marijana excel in handling customer issues promptly and efficiently.

  • Service offers attentive and personalized support, making customers feel valued and cared for.

  • Navigating the system and finding certain features could be challenging for some users.

  • Lack of clarity or clear confirmation on actions taken, such as service cancellation, can be improved for better user experience.

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Showing 81-90 out of 604

A

Angela

08/28/23

5 out of 5

Simona B was very helpful in resolving…

Simona B was very helpful in resolving my issues and was very professional.

A

Angela

08/28/23

5 out of 5

Simona B was very helpful in resolving…

Simona B was very helpful in resolving my issues and was very professional.

MM

Mrs. Moreno

08/27/23

5 out of 5

Easy to use

The site was easy to use, I needed it temporarily while our office machine was getting worked on. It is very convenient to add to the computer and move documents from scanner to file to fax. When I cancelled, I was offered a $5 per month limited use package which I will consider in the future. Also great customer service agent Glenn R. Thank you.

MM

Mrs. Moreno

08/27/23

5 out of 5

Easy to use

The site was easy to use, I needed it temporarily while our office machine was getting worked on. It is very convenient to add to the computer and move documents from scanner to file to fax. When I cancelled, I was offered a $5 per month limited use package which I will consider in the future. Also great customer service agent Glenn R. Thank you.

JL

Joe Loesch

08/23/23

5 out of 5

Excellent help from Russ Hahn

I couldn't see any of the important faxes I sent last summer. Russ stayed with me, trying all kinds of tips to get it to show. At some point we found that my screen was not maximized. When I maximized it, the top of 2 messages were showing. Pulling the edge of the window down, I could see, and print, all of them. Russ doesn't give up on helping your clients. And he doesn't lose patience, when he easily could have. Good guy, he's the kind we all hope to find if we call for help.

JL

Joe Loesch

08/23/23

5 out of 5

Excellent help from Russ Hahn

I couldn't see any of the important faxes I sent last summer. Russ stayed with me, trying all kinds of tips to get it to show. At some point we found that my screen was not maximized. When I maximized it, the top of 2 messages were showing. Pulling the edge of the window down, I could see, and print, all of them. Russ doesn't give up on helping your clients. And he doesn't lose patience, when he easily could have. Good guy, he's the kind we all hope to find if we call for help.

S

Shannon

08/07/23

5 out of 5

Chat worked better than anticipated

Usually I am reluctant to use a chat app, but Chris was great and fixed my issue quickly.

S

Shannon

08/07/23

5 out of 5

Chat worked better than anticipated

Usually I am reluctant to use a chat app, but Chris was great and fixed my issue quickly.

JR

JANIS RAINONE

08/02/23

5 out of 5

Iraia M

Iraia M. was wonderful. I was having an issue getting my payment to go through and she was able to do so very quickly. She was really nice as well!! Kudos to Iraia M.

JR

JANIS RAINONE

08/02/23

5 out of 5

Iraia M

Iraia M. was wonderful. I was having an issue getting my payment to go through and she was able to do so very quickly. She was really nice as well!! Kudos to Iraia M.